Store/Retail Manager

As a Store/Retail Manager, you will oversee daily operations, manage staff, and ensure excellent customer service. You'll maintain a clean, organized store, promote products and services, coordinate in-store services, and handle inventory while ensuring safety and operational standards. Additionally, you will drive sales and ensure the store meets performance goals

Benefits

• A supportive and friendly work environment.
• Career growth opportunities with the potential for further promotions and role advancement.
• Competitive salary package with performance-based bonuses and incentives.
• Comprehensive training programs and leadership development to enhance managerial skills.
• Discounts on products, services, and special offers for employees.

Task & responsibilities

• Deliver exceptional customer service by extending a warm welcome to clients. Be in charge of hiring, orienting, and training his staff.
• Achieve the established KPls for Gross Profit Percentage and Sales Budget.
• Assign tasks to maximise performance, set priorities and job objectives, and lead and teach the team.
• Analyse the reports and put associated policies into place to maximise profit and create budgets.
• Keep an eye on staffing levels, performance, and the shifts that assistant managers and supervisors oversee.
• Responsible for managing and maintaining the store, monitoring inventory levels and product flow, and organising and executing processes that support store assets and functions.
• Monitor inventory levels to ensure inventory is available and work with owners to ensure inventory is sufficient and recorded levels are accurate.
• Manage customer complaints confidently and in a timely manner.
• Conduct performance reviews to motivate the group to do better.
• Make sure there is adequate succession planning.
• In charge of educating employees about new hires through a variety of tests and competence evaluations.
• Ensure that health and safety regulations are consistently created with both employee and customer safety in mind.
• Managing consumer comments, questions, and grievances and making sure they are resolved as soon as possible.
• Always keep an eye on the stock level to make sure there is enough for preparation and to reduce waste.
• Carry out opening and closing procedures along with all other daily tasks in compliance with established policies and procedures.
• Ensure that the display and presentation of inventory are current.
• Participate in training regarding new safety protocols.

Qualification & experience

• Minimum AQF level diploma is desired
• Minimum 1 year of experience in retail management or a similar role is preferred
• Strong leadership and team management skills, with the ability to motivate and guide staff.
• Excellent communication, time management, and problem-solving abilities.
• Proven experience in managing inventory, implementing sales strategies, and driving store performance.
• High attention to detail and commitment to delivering excellent customer service and maintaining store standards.