Store Manager

Ghanda Clothing is seeking an experienced and motivated Store Manager to lead operations at our Marion, South Australia store. This is a hands-on leadership role, ideal for a proactive, customer-focused individual who is passionate about retail and has a genuine desire to develop their team and grow with the business.

The successful candidate will oversee the day-to-day operations of the Marion store, leading a high-performing team to ensure all operational, service, and sales standards are consistently met. There is a genuine pathway for the right candidate to progress into a multi-store management role, overseeing additional locations across South Australia as the business continues to expand in the region.

Benefits

• 38-hour week — get paid for the hours you work, no less; overtime penalties apply if required
• Generous remuneration — clothing and phone allowances plus a monthly bonus scheme
• Employee discounts — unlimited clothing discount for you and your direct family
• Career progression — clear pathway to multi-store and senior leadership roles within the company
• Employee engagement initiatives — team training nights, feedback surveys, and peer-nominated awards

Task & responsibilities

Store Leadership & Team Management

• Lead, coach, train, and motivate a team of up to 30 team members, fostering a high-performance and collaborative team culture
• Manage staff scheduling, hiring, onboarding, performance evaluations, and career development for all store personnel
• Ensure Ghanda's values, service standards, and workplace policies are consistently upheld across all team members
• Conduct regular team briefings, training sessions, and one-on-one performance conversations to drive engagement and development

Operational Management

• Oversee the smooth day-to-day operations of the Marion store, ensuring all procedures and compliance requirements are met
• Prepare and manage store rosters, sales reports, and operational documentation
• Ensure the store meets visual merchandising standards in line with Ghanda's national guidelines at all times
• Work with the Stock Allocator to ensure appropriate stock levels and maximise floor space efficiency
• Oversee inventory management, including stock levels, ordering, stock rotation, and pricing accuracy
• Ensure stores comply with all health, safety, and regulatory requirements and internal protocols

Sales, Customer Service & Financial Management

• Drive sales performance, ensure achievement of store KPIs, and deliver an exceptional in-store customer experience
• Ensure prompt, high-quality customer service and effectively resolve customer enquiries and complaints
• Monitor and manage store budgets, sales performance, and expenses to ensure store profitability
• Analyse sales data and provide regular reporting to head office, with recommendations for performance improvement

Multi-Store Management

• For a suitable candidate with demonstrated capability, the role carries the opportunity to progress into oversight of multiple Ghanda locations across South Australia
• In a multi-store capacity, responsibilities will extend to supporting additional store managers, aligning multi-site performance with company goals, and working closely with the head office team on regional growth initiatives

Qualification & experience

• Minimum 1–3 years' experience in a retail management or supervisory role, preferably in a fashion, apparel, or fast-paced consumer retail environment
• Demonstrated experience in a store management role, with responsibility for leading and developing a team
• Strong leadership skills with the ability to coach, train, motivate, and manage a team of up to 30 staff members
• Proven ability to drive sales performance, meet targets, and deliver a customer-first retail experience
• Solid understanding of inventory management, stock control, visual merchandising, and store operations
• Strong organisational and time-management skills, with the ability to manage competing priorities in a fast-paced environment
• Experience with financial management including budgeting, sales reporting, and expense monitoring
• Excellent verbal and written communication and interpersonal skills
• Experience in multi-store or area management is highly desirable for candidates seeking the senior progression pathway
• Ability to work independently and manage the store's day-to-day operations with minimal supervision