Facilities Assistant

An exciting opportunity has arisen for someone to join the Crocodile Hunter Lodge team as a ‘Facilities Assistant’!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief.  We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

The Crocodile Hunter Lodge has been designed to reconnect guests with nature, and is home to beautiful native wildlife, with black cockatoos and kangaroos visiting most days. The Lodge overlooks a beautiful home for our resident emus, kangaroos and koalas.

As a Facilities Assistant, your contribution to the team will be the integral link to the overall guest experience at the Crocodile Hunter Lodge.  You will be responsible for maintaining high standards of customer service and maintaining the high standards of the Crocodile Hunter Lodge facilities and Cabins.

The Facilities Assistant will have the ability to problem solve, think on their feet and have great initiative.  The Facilities Assistant will also have a passion for service, creativity and will deliver a world-class experience to all guests.

We are looking for reliable, enthusiastic people who love the outdoors and Australian Wildlife. This position offers you the opportunity to work in a truly unique location and in an exceptional team environment.

Duties Include:

• Providing and maintaining the highest level of customer service standards at all times.

• Assisting with guest enquiries and information requests for guests.

• Assisting guests with luggage transport and transportation of guests.

• Provide helpful information about all aspects of Australia Zoo and the Crocodile Hunter Lodge.

• Promoting Australia Zoo products and experiences wherever applicable.

• Assist with the general assistance of the facilities, fences and signage in and around the Lodge and Cabins. (Repairs, Painting, cleaning etc).

• Assist with washing of Lodge vehicles and buggies.

• General pool maintenance.

• Pressure washing.

• Rubbish disposal.

• Assisting with laundry.

• Operate basic tools.

• Assisting the housekeeping department with removing dirty linen and rubbish from Cabins.

• Daily liaison with inter-departments such as the Warrior Restaurant, Housekeeping and Reception.

• Report and resolve maintenance and safety issues in a timely manner.

• Ensuring all WHS policies and procedures are followed.

Essential Criteria:

• A friendly, customer focused attitude with the drive to provide total guest satisfaction.

• Proven experience working within a small team or autonomously and have the ability to work unsupervised.

• The availability to work on a 7 day rotating roster including weekends and Public Holidays with morning or afternoon.

• Current Australian Drivers License.

Preferred Criteria:

• Responsible Service of Alcohol (RSA).