State Manager - Operations

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we challenge ourselves to do better, and we encourage each other to do the same.

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Join us in our Maersk Contract Logistics team as a State Manager - Operations. You’ll play a vital part in our success, developing, designing, and implementing innovative warehouse solutions, which bring standardisation, visibility, and actionability to our customer’s supply chains.

The Opportunity

Reporting to the Head of Operations, we are seeking a highly skilled 3PL State Manager, how will be responsible for the management and profitable operation of logistics services for all Maersk contract logistics customers within the state. This is achieved by maintaining good relations with these customers, providing quality service, and delivering improved logistics support. The position has a responsibility to develop the business with existing customers and source new business from non-existing customers.

If you have extensive experience within 3PL logistics and are passionate about optimizing efficiency and service delivery, we want to hear from you.

Main tasks

• Develop and manage operational KPI’s ensuring consistent performance with the business plan and contractual arrangement.

• Build and maintain strong strategic and operational customer relationships

• Manage daily operations, reporting and strategic initiatives for the operations.

• Continuous identification of process and productivity improvements

• Monitor and report KPI compliance, and propose/implement corrective actions in a timely and efficient manner

• Manage the operations in full compliance of company policies and legislative requirements

Financial performance

• Responsible for delivering the financial budget.

• Preparing budgets and forecasts

• Monitoring Profit & Loss for site and customers

• Analyzing performance against budget, monitoring variance to budget, turnaround plan to meet budget.

People Management/Leadership

• Proactively organize team meetings and encourage direct reports to participate in decision-making processes

• Performance Appraisals- Provide adequate support and coaching for direct reports and give regular feedback on performance.

• Creates an atmosphere of team commitment and camaraderie amongst direct reports  

• Ensure direct reports participate and contribute to an effective team environment by actively working with fellow members to achieve team goals, standards, and agreed Organizational or Service Level Agreements and/or Objectives.

• Manage team skill base, ensure skills are appropriately distributed throughout the team in order to meet team objectives.

Desired Skills and Experience

• A bachelor’s degree in Logistics & Supply Chain Management or related discipline.

• At least 5 years of managerial experience in contract logistics environment; with a focus on high-volume, automated operations, ideally within Fashion & lifestyle, retail and/or FMCG verticals

• Strong leadership and engagement expertise having built a leadership team in a 3PL environment.

• Negotiation and problem-solving expertise in a challenging environment.

• Very strong warehouse layout/design experience having delivered key projects in an operational environment.

• Strong understanding of supply chain logistics, inventory management, and order fulfillment.

• Excellent leadership and communication skills, with the ability to inspire and manage teams in a fast-paced environment.

• Track record of continuous improvement and process optimization.

• Ability to solve complex operational challenges with a hands-on, solutions-oriented approach.

• Strong commitment and understanding of Work Health and Safety.

• Proven experience in managing a sizable team comprising of direct hire and contractor staff

• Be required to work very flexible hours in order to meet the customer’s fluctuating work requirements, teamwork oriented and able to communicate with people at all levels

• Energetic, out-going, resulted oriented attributes

• Advanced understanding in e-commerce technology, local and cross border fulfilment for different commodity/customers

Please note, due to the number of applications only successful applicants will be contacted