Operations Supervisor

About the job

About Waste Services Group (WSG)

Waste Services Group (‘WSG’) is a major provider of waste collections, specialised services and post-collections services to the SME resource recovery market as well as being Australia’s largest integrated waste provider of ‘Managed Services’.

We connect our customers with tailored solutions they can rely on. Taking the challenge of making every day more sustainable.

The business is owned by US based private equity company, Carlyle Group managed out of its Australian office based in Melbourne. The business continues to have significant organic and inorganic growth and with our growth and sustainability plans, it is an exciting time to be joining the team.

About the role

We have an exciting role as Operations Supervisor within our VIC Collections Division, Premier Waste.

An exciting opportunity for a highly motivated and experienced Operations Supervisor to join our dynamic fun team. The successful candidate will be responsible for ensuring that our customers and Drivers have a positive experience with our company and its products or services.

The ideal candidate will have excellent communication skills, a strong customer service/operations orientation, and the ability to work well in a fast-paced environment.

Your key responsibilities will include:

• Liaising with customers daily. Email and phone

• Process general phone/email sales enquiries, quotations, orders, invoices and credits

• Data entry of driver run sheets

• Supporting and leading the operations team to achieve targets and deliverables

• Make outgoing calls to our existing client database

• Make outgoing calls to our drivers

• General Administration duties required

• Provide problem solving solutions to achieve customer satisfaction

• Carries out all duties safely, understands and works within the company operating principles and Values

• Build and maintain positive customer and driver relationships

Experience:

• 2+ years customer/operations coordinator experience, desirable but not essential

• Significant experience in computer literacy and confidence in using multiple applications

• Excellent verbal and written communication skills

• Able to work well within a close small team

• The ability to work as part of a team and to handle multiple tasks simultaneously in a fast-paced environment.

Skills:

• Self-starter who can both think strategically (considering a broad range of factors when solving/prioritizing issues and making decisions) and work within the detail in competing the necessary actions. Ability to translate strategy into pragmatic solutions

• Exceptional communication, influencing and stakeholder management skills

• Action orientated, with strong time management and organisational skills

• Comfortable in having and leading constructive yet difficult conversations.

• A continuous improvement mindset and a desire to make a positive difference

• Emotional intelligence & relationship building across a broad range of stakeholders, and a strong collaborator mindset.

• Strong understanding of and experience in change management

Why WSG?

WSG is Australia's fastest growing waste management company. All the WSG businesses stem from individuals with strong entrepreneurship and customer focus, and a belief that the people in the business are the most important part of their business. Even though these businesses have joined to become WSG, our culture still holds the intimacy of a family-business, the nimbleness of being entrepreneurial and outcomes-focused offering the flexibility to achieve your goals in the way you like. With an incredible growth trajectory, our cultural focus is to maintain what we have, while we professionalize for scalability.

• We live our values, all day, every day.

• On site parking

• Wellbeing – flu shots and EAP

• Career development - development plans that incorporate in-house training, mentoring and on-the-job skill development and coaching.

• Competitive salary package

If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.