Manager Ict Operations

• Competitive negotiated salary
• Full-time, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Lead the City’s digital future as Manager ICT Operations. In this influential leadership role, you will drive innovation, strengthen cybersecurity resilience and oversee critical technology services that support City operations and public safety. Working closely with Executive leaders and key stakeholders, you will shape technology strategy, lead a high-performing team and help deliver secure, future-focused digital services for the community.

Reporting to the Chief Technology Officer, your responsibilities would primarily include:

• Provide strategic leadership for Service Desk/Desktop Support, ICT and OT infrastructure, aligning services with the City’s digital vision, cybersecurity resilience, and operational continuity;
• Lead, coach, and develop a high-performing team, fostering a culture of innovation, service excellence, and continuous improvement;
• Lead strategic planning for ICT and OT infrastructure to ensure systems are scalable, resilient, and aligned to business needs; and
• Monitor system performance and usage trends to drive capacity planning, continuous improvement, and cost optimisation.

About You

To succeed in this role, you will possess:

• Proven experience leading ICT service delivery functions, including incident, change, problem and request management aligned with ITIL practices and service levels.
• Extensive leadership experience across ICT and OT environments, including cybersecurity, infrastructure, enterprise systems and operational technologies, with the ability to provide strategic advice and deliver secure, resilient services.
• Strong expertise in cybersecurity, compliance and service performance, including cyber risk mitigation, service optimisation and SLA management.
• Tertiary qualification in Information Systems, Cybersecurity or a related discipline, with a sound understanding of enterprise risk, digital transformation and technology strategy.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5pm AWST on Thursday, 18 June 2026 Applications may be considered, and interviews conducted prior to, the closing date.

Please note: The advert may close earlier than the listed closing date should suitable applications be received, so we encourage you to apply as soon as possible.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.

For further information please contact Andrew Cann, Chief Technology Officer, 08 9461 3***, ***********@cityofperth.wa.gov.au.

Attachments:
- Application Pack - Manager ICT Operations.pdf