Sales and Marketing Manager

Gloria Furniture is an Australian manufacturer and supplier specialising in custom-designed furniture and integrated fit-out solutions across residential, commercial, and project-based environments.

The business operates through a consultative showroom and project delivery model involving customised client engagement, long-cycle sales processes, coordination with internal production and operational teams, and ongoing relationship management with residential and commercial stakeholders.

Due to continued business growth, increasing showroom enquiries, expanding project-based client engagement requirements, and ongoing commercial demand, the business requires an experienced Sales & Marketing Manager to oversee sales and customer engagement activities, support business growth initiatives, manage showroom-based commercial operations, and contribute to the continued expansion of the business within the Melbourne market.

The Sales & Marketing Manager will be responsible for the operational management of sales and marketing activities associated with customised furniture solutions, showroom consultation processes, customer engagement activities, and project-based sales operations.

The role requires a commercially experienced professional capable of managing client relationships, coordinating sales and marketing activities, supporting ongoing business growth initiatives, and contributing to the development of long-term commercial opportunities across residential and commercial environments.

This is a senior client-facing role requiring strong communication capability, commercial awareness, organisational skills, independent judgement, and the ability to manage complex client requirements and commercial discussions within a customised showroom and project environment.

Benefits

- Full-time, ongoing position

- Melbourne-based role involving showroom activities, customer engagement responsibilities, and project coordination activities

- Long-term opportunity within an established and growing customised furniture and fit-out business

- Remuneration aligned with demonstrated commercial capability, operational responsibility, and relevant industry experience

Task & responsibilities

- Manage and oversee day-to-day sales and marketing activities associated with showroom operations and customised furniture projects

- Develop and maintain long-term relationships with residential clients, builders, developers, designers, architects, and commercial stakeholders

- Conduct client consultations regarding customised furniture requirements, materials, finishes, project specifications, and fit-out solutions

- Coordinate customer enquiries, quotations, pricing discussions, and commercial proposals aligned with project and client requirements

- Monitor sales performance, customer engagement activities, lead generation outcomes, and project pipeline opportunities

- Support development and implementation of sales and customer engagement initiatives aligned with business growth objectives

- Coordinate marketing activities across digital platforms, showroom promotions, client engagement channels, and business development activities

- Maintain and expand existing client accounts while identifying new commercial and project-based opportunities

- Coordinate with internal production, logistics, and operational teams to support accurate delivery of client specifications and project requirements

- Support showroom presentation standards and customer experience activities

- Coordinate follow-up activities associated with customer enquiries, quotations, and project discussions

- Prepare sales reports, CRM updates, client engagement records, and operational documentation

- Represent the business professionally during showroom consultations, project discussions, and commercial engagement activities - Support ongoing market development activities within the customised furniture and fit-out sector

Qualification & experience

Qualifications

- Qualification in Business, Sales, Marketing, Management, Commerce, or a related discipline is highly regarded

- Substantial directly relevant industry and operational experience may be considered in lieu of formal qualifications

Applicants must demonstrate:

- Extensive senior-level experience within sales management, marketing management, business development, showroom operations, or client-facing commercial environments

- Proven experience operating within consultative sales environments involving customised products, project-based solutions, or long-cycle commercial engagements

- Strong capability managing commercial negotiations, quotations, pricing discussions, and long-term customer relationships

- Experience working with customised products, furniture, fit-out solutions, manufacturing environments, construction-related products, or commercial product environments

- Demonstrated ability to manage sales and client engagement activities independently within a senior operational role

- Experience coordinating with operational, production, logistics, or project teams

- Strong communication, negotiation, stakeholder management, and organisational skills

- Strong commercial awareness and understanding of customer relationship management processes

- Experience supporting business growth, customer acquisition, and commercial relationship development activities

- Ability to coordinate marketing initiatives, customer engagement activities, and promotional campaigns

- Understanding of sales reporting, CRM systems, customer relationship management, and pipeline coordination

- Ability to communicate professionally with diverse client groups across residential and commercial environments 

- Strong understanding of customer service standards, brand presentation, and commercially focused business operations

Language & Communication

- Professional working proficiency in English (written and verbal) is essential

- Ability to communicate effectively within multicultural client and workplace environments

- Additional language capabilities may be considered advantageous where relevant to customer engagement and relationship management activities