You put people at the heart and take pride in the impact of your work.

You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

Work closely with passengers on the network to help educate on fare compliance and travel conditions, issuing fines and / or cautions when these conditions are not being adhered to.
Work collaboratively in a close-knit team to provide a high level of customer service in high pressure situations.
Use problem solving skills to deliver best outcomes to customers and the network.

We have opportunities starting from 6th August, 2026.

If you are successful through to the next round you will be invited to virtual information session on Tuesday 7th July 2025 at 3pm. You will find out more about the role and application and interview process.

Your base location will be Redfern, and we will provide you with all the necessary training to see you succeed.

For more information on this position and business unit, view the Role Description & Information Pack.

Ever wondered what a day in the life of a Transport Officer looks like? Meet our team members, as they take you around the city.

About you:

If you don't want your average desk job or a Monday to Friday role, love moving around and working outdoors, then look no further!

You're recognised as being able to work effectively within a dynamic team environment.

You are highly motivated and can problem-solve to help influence positive outcomes.

In addition to this, you are resilient, a clear communicator and can adapt to different situations.

A Talent Pool will be created for current and future permanent, full-time positions over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Apply today

Applications close 11:59 PM 14th June 2026

For more information about this role, please contact ************@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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