Services and Operations Manager

ETX Logistics Pty Ltd

Brisbane, QLD

Permanent Full-Time Position

38 hours per week

Salary: $90,000 – $120,000 per annum plus superannuation

ETX Logistics Pty Ltd is seeking an experienced and motivated Services and Operations Manager to oversee and coordinate specialised logistics support services within our growing operations.

Operating within the logistics and container handling industry, ETX Logistics provides container unloading, pallet re-stacking, repacking, warehouse coordination and forklift operation services to commercial clients across Queensland.

The successful candidate will be responsible for planning, organising, directing and coordinating operational and customer service activities to ensure efficient service delivery and high client satisfaction standards.

Key Responsibilities

Managing the day-to-day delivery of logistics support and container handling services

Coordinating operational staff and service schedules to ensure efficient workflow and timely service delivery

Maintaining strong client relationships and acting as a key point of contact for operational and customer service matters

Monitoring service standards and implementing operational improvements to maximise efficiency and customer satisfaction

Responding to customer enquiries, resolving complaints and managing service-related issues

Liaising with transport operators, warehouse personnel, suppliers and customers regarding operational requirements and scheduling

Supervising staff performance, preparing work rosters and coordinating workflow priorities

Monitoring operational productivity, service quality and compliance with company procedures

Assisting in the development and implementation of operational procedures and customer service standards

Preparing operational reports, service documentation and performance records

Coordinating freight handling activities, inventory movement and related logistics operations

Ensuring compliance with workplace health and safety policies and operational procedures

Assisting management with budgeting, resource allocation and business development activities

Supporting ongoing client retention and maintaining professional business relationships

Monitoring equipment and operational resources to ensure services are delivered efficiently and safely

Qualifications and Experience

AQF Diploma or higher qualification in Business, Management, Customer Service or a related field is desirable

Minimum 2 years’ experience in a similar role

Strong customer service, communication and organisational skills

Experience coordinating operational service delivery and managing customer relationships

Experience supervising staff and monitoring operational performance

Ability to resolve operational and customer service issues effectively

Knowledge of workplace health and safety procedures and operational compliance requirements

Ability to coordinate workflow priorities in a fast-paced operational environment

Experience using operational systems, scheduling systems or customer management software

Applications are welcomed from motivated candidates with strong leadership capabilities and experience in logistics, warehouse operations or service management environments.