Claims Handler

Claims Coordinator – Customer Service & Problem Solving

Full-Time | Monday to Friday | St Leonards

Are you the sort of person who naturally takes ownership when something goes wrong?

Do you enjoy helping people, solving problems, and making sure nothing falls through the cracks?

Can you stay calm under pressure while keeping clients informed, supported, and moving forward?

If you answered yes to those questions, we'd love to hear from you.

About Us

At Intertrade Insurance Brokers, we're a team of experienced insurance professionals dedicated to protecting what matters most — businesses, property, and communities.

We specialise in tailored insurance solutions for businesses, strata properties, and commercial clients, helping our customers navigate risk and secure the right protection for their needs. What sets us apart is our commitment to practical advice, personalised service, and building long-term relationships with our clients.

As our business continues to grow, we're looking for a Claims Coordinator to join the team and play an important role in supporting our clients when they need us most.

The Role

When clients make a claim, they're often dealing with uncertainty, disruption, or frustration. Your role is to help guide them through the process, keep them informed, and ensure they receive outstanding support from start to finish.

You'll be a key point of contact for clients, insurers, and internal stakeholders, helping move claims forward while delivering a high level of service and care.

Key Responsibilities

• Manage claims throughout the full lifecycle
• Act as the main point of contact for clients during the claims process
• Liaise with insurers and internal stakeholders
• Provide clear, timely communication and updates
• Build and maintain strong client relationships
• Work proactively to resolve issues and keep claims moving forward

About You

You don't need extensive claims experience to be successful in this role. We're looking for the right attitude, strong communication skills, and a willingness to learn.

You will ideally:

• Take ownership and follow things through
• Enjoy helping people and solving problems
• Communicate clearly and professionally
• Stay calm and organised under pressure
• Have strong attention to detail
• Be reliable, resilient, and solutions-focused
• Contribute positively to a small team environment
• Have 1–2 years' experience in a customer service role (preferred)
• Have claims experience (advantageous but not essential)

What We Offer

• A supportive and collaborative team environment
• Variety in your day-to-day work
• Opportunity to develop your skills and build a long-term career
• A positive office culture that values initiative and fresh thinking
• Direct exposure to experienced professionals
• An office dog

If you're looking for a role where you can make a real difference, develop valuable skills, and be part of a great team, we'd love to hear from you.