Claims Consultant

MEDLOG, a global leader in logistics and supply chain operations, is growing! With a focus on wharf cartage, container storage, and warehouse handling, we’re investing in the future — and that includes growing our talented team.

We are seeking a proactive and detail-driven Claims Admin Coordinator to support our Legal & Risk function and partner closely with our Operations team across VIC.

About the Role

Reporting to the Legal & Risk Analyst, you will manage and investigate claims arising from freight damage, loss in transit, subcontractor liability and customer disputes. You will gather evidence, liaise with internal and external stakeholders, prepare claim documentation, and support insurer communications and recovery actions.

This is a hands-on role suited to someone who thrives in a fast-paced operational environment and enjoys problem-solving, investigation work, and stakeholder management.

What You Will Do

• Register, assess and coordinate claims related to freight damage, loss and liability

• Conduct investigations with drivers, subcontractors, depot managers and operations teams

• Collect and verify evidence including PODs, photos, manifests, GPS and CCTV

• Determine initial liability and provide recommendations to the Legal & Risk Analyst

• Prepare claims files and documentation for insurers, brokers and legal partners

• Initiate and track recoveries with subcontractors and third parties

• Maintain the claims register and ensure accurate data and reporting

• Provide regular updates to stakeholders on claim status and required actions

• Support continuous improvement, risk reduction and operational best practice initiatives.

• Liaise with external and internal stakeholders regularly.

• Provide monthly and quarterly report to management

About You

To be successful in this role, you will bring:

Essential

• Experience in claims, investigations or transport/logistics operations

• Strong communication and stakeholder management skills

• High attention to detail with strong analytical and problem-solving abilities

• Ability to manage competing priorities in a fast-paced environment

• Solid understanding of evidence gathering and documentation

Desirable

• Exposure to freight operations, liability, insurance or recoveries

• Experience working with claims or incident management systems

• Qualifications in logistics, business, law, insurance or similar

 Why join MEDLOG?

·        You will join an established and supportive team

·        Competitive salary

·        Permanent fulltime position working in a professional and close-nit team

·        Strong safety culture across the company