Technical Sales Representative - Concrete

Company Description

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia. 

Job Description

Sales & Business Development

• Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution
• Maintain existing customer base and develop new customers
• Increase market coverage by monitoring competitor activities and regularly engaging with potential customers
• Represent Sika in the marketplace and at industry functions as required

Customer Relations & Technical Support

• Provide technical advice, training, and product demonstrations to customers
• Document and report all customer agreements, offers, and discussions promptly
• Foster strong customer relations through professionalism and efficient service
• Investigate and resolve customer complaints and issues, reporting matters exceeding £500 to the Sales Manager
• Maintain and continuously update knowledge of products and applications

Internal Liaison & Site Management

• Liaise with appropriate Sika staff regarding technical support, product performance, and delivery
• Coordinate with Service Technicians for equipment breakdowns and customer feedback
• Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance
• Record all customer interactions in the CRM system

Reporting & Administration

• Provide monthly forecasts and end-of-month reports to the Sales Manager
• Submit monthly reports detailing market activity, customer engagement, complaints, and competitive intelligence
• Maintain travel diaries for all work-related expenses with documented purpose and customer visits
• Assist with annual budget preparation and expense management

Compliance & Risk Management

• Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements
• Maintain confidentiality regarding Sika's products and customer information
• Ensure familiarity with relevant Australian Standards and Sika product documentation
• Report any procedural non-compliance or concerns to the Sales Manager
• Perform other tasks as required

Qualifications

• At least 5 years’ relevant experience in the Ready Mixed Concrete industry

• High level customer relationship and negotiation skills.

• University or Trade degree or minimum of 3 years’ experience in an Industrial Market Field.

• Excellent communication and customer relationship-building skills.

• Proficient in Microsoft Office, Salesforce, or SAP.

• Knowledge and previous merchandising experience in the concrete industry (desirable).

Additional Information

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

• A competitive salary package.
• A supportive working environment with a strong, positive company culture
• We invest in our employees – you will be provided with all relevant training and development.

We thank you in advance for your application, however only shortlisted candidates will be contacted.

Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However, we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process.

By combining the efficiency of AI with the expertise and judgment of our hiring team, we are able to identify top candidates while maintaining a human-centered approach to hiring.