Quality and Compliance Manager

Who We Are:
OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart & GiftBox, and in S.A, Krispy Kreme, Hungry Jack's, Oporto, Guzman y Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians.

With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we continue to redefine the retail landscape in Australia.

The role:
Responsible for leading quality assurance, compliance and product safety activities across the Merchandise function, the Quality & Compliance Manager partners closely with Category, Operations, Legal, Safety, Supply Chain and suppliers to ensure products, suppliers and processes meet the highest standards of quality, safety, regulatory compliance and brand integrity while supporting business growth and risk management.

You Will Provide:

• Leadership of quality assurance, product compliance and supplier assurance programs across merchandise categories.
• Oversight of regulatory, packaging and labelling compliance, ensuring products meet legal and industry requirements.
• Management of food safety, product safety and equipment compliance activities across the retail network.
• Development and implementation of quality standards, controls and governance frameworks.
• Coordination of product testing, supplier audits, certifications and assurance programs.
• Investigation and management of quality, safety and compliance incidents, including product recalls and withdrawals where required.
• Identification and mitigation of quality and compliance risks through proactive stakeholder engagement.
• Expert advice and guidance to senior leaders on quality, regulatory and compliance matters.
• Collaboration with suppliers, regulators, laboratories and third-party partners to maintain compliance standards.
• Leadership and coaching of teams and stakeholders to strengthen quality and compliance capability across the business.

What We Offer:

• Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
• Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
• Access to exclusive staff benefits via our OTR App.
• Access to extensive health and wellbeing benefits, including discounted private health insurance, fitness memberships, and everyday lifestyle savings for you and your family.
• Access to our free and confidential Employee Assistance Program (EAP).

About You:

• Demonstrated experience leading quality, compliance, product assurance, food safety or regulatory functions within retail, FMCG, food, convenience, QSR or multi-site environments.
• Strong leadership skills with the ability to drive outcomes, manage competing priorities and lead through ambiguity.
• Proven ability to influence senior stakeholders and build credibility across diverse business functions.
• Experience managing supplier assurance, product testing, audits, packaging and labelling compliance programs.
• Strong understanding of product quality, food safety, regulatory compliance and risk management principles.
• Excellent communication skills with the ability to provide clear, practical and commercially balanced advice.
• Experience managing incidents, investigations, product recalls or compliance-related issues.
• Relevant tertiary qualifications in Quality, Compliance, Food Science, Regulatory Affairs, Risk, Business or a related discipline (desirable).
• Experience working with regulators, suppliers, auditors, laboratories or third-party quality partners (desirable).

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.