Technical Support Lead

Working closely with the wider Regional Team, INEOS Grenadier Retailers, Customers in Region and Global Technical Team, the Technical Support Lead will be responsible for day‑to‑day vehicle support from a Technical Service perspective, while ensuring vehicle uptime remains the key focus and partners are enabled to support customers in the best way. This is an office‑based position, with business travel required as needed.

• Keep the customer at the centre of all activities and decisions.
• Work closely with Aftersales and Technical Service Engineering teams to implement effective cross‑functional processes.
• Conduct field visits to retailers and customers, including support for events and collaboration with the Hambach assembly plant.
• Analyse root‑cause issues to improve vehicle quality and reduce claims and repeat repairs.
• Manage warranty activities, including Prior Work Approval (PWA) sign‑off in line with policy.
• Liaise with head office technical teams to identify risks, improvements, and opportunities to enhance the vehicle and customer experience.
• Support workshops and repairers using a "fix once, fix first" approach to improve repair efficiency.
• Deliver technical training to technicians both onsite and at head office facilities.
• Provide alternative customer support solutions where network coverage is limited and identify network gaps.
• Contribute to short‑ and long‑term service fixes and early vehicle development to ensure permanent engineering solutions to customer concerns.

• Significant (8‑10years) Aftersales and Technical service and support experience, potentially at a vehicle manufacturer or wider motor trade.
• Recognisable Master technician qualification or equivalent experience from BMW (or equivalent).
• Automotive service background preferred, with strong diagnostic and analytical capability and flexibility to manage a broad remit.
• Proficient in technical and aftersales tools, diagnostics, and best‑practice repair strategies.
• Strong continuous‑improvement mindset (Kaizen).
• Excellent stakeholder engagement, with the ability to train, coach, and share expertise.
• Comfortable working across office and field environments with a strong customer‑focused service approach.
• Strong internal and external customer service and relationship‑building skills.
• Clear and effective communicator.
• Strong IT skills (e.g. Microsoft Office, SAP).

If the role sounds of interest and you want to learn more please apply.

If your application is successful one of the team will be in touch to arrange an initial conversation!