Manager - Quality Risk & Compliance

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a state-wide entry point for victim‑survivors of domestic and family violence. Services include information and referral, crisis response, specialist family‑violence risk assessment, safety planning, webchat and access to supported crisis accommodation.

The Manager, Quality, Risk and Compliance is a senior leadership role responsible for the design, implementation and oversight of enterprise‑wide risk, compliance and quality systems.

Reporting to the Executive Manager – Practice and Clinical Excellence, you will provide independent assurance and strategic advice to leadership, ensuring robust governance frameworks that support safe, compliant and high‑quality service delivery.

• Lead enterprise risk management frameworks, including identification and mitigation of strategic and operational risks
• Provide independent, evidence‑based risk and compliance advice to Executive and Board‑level stakeholders
• Ensure compliance with the Social Services Regulation Act and relevant standards
• Oversee audit, assurance, and regulatory readiness activities
• Manage incident, complaints and continuous improvement systems, including trend analysis and reporting
• Lead privacy, information governance, and complex information request responses
• Embed a strong risk‑aware culture and continuous improvement approach across the organisation
• Act as a key liaison with regulators, auditors and external stakeholders
• Uphold Safe Steps’ commitment to inclusion, equity and cultural safety for all communities

• Relevant tertiary qualification in risk, governance, law, public policy or human services
• Significant experience (7+ years) in risk, compliance, audit or governance within regulated environments
• Demonstrated experience leading enterprise risk and assurance frameworks
• Strong knowledge of regulatory frameworks, including privacy and information sharing legislation
• Proven ability to provide strategic advice to senior leaders and influence decision‑making
• Highly developed analytical, reporting and stakeholder engagement skills
• Experience working with regulators, audits or accreditation processes
• Commitment to Safe Steps’ values of Integrity, Diversity and Empowerment
• Current Working with Children Check and willingness to undergo a National Police Check
• Experience in the family violence or broader human services sector
• Qualifications in governance, audit or risk certification (e.g. GAICD)

• Be part of Victoria’s only 24/7 statewide family violence response centre
• Make a meaningful impact in a purpose‑driven organisation supporting victim‑survivors
• Work in a strategic leadership role with organisation‑wide influence
• Contribute to a strong culture of safety, compliance and continuous improvement
• SCADS Award Level 8 remuneration with access to salary packaging and a supportive, inclusive workplace

If this sounds like the role for you then click Apply Now to submit your application. Applications will be assessed as they are received and may close early once a suitable candidate is found. Your application will not be considered unless you provide a cover letter and a resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.