ICT Support and Test Engineer

The ICT Support and Test Engineer will be responsible for supporting, testing, maintaining, and improving the company's technology systems, simulator platforms, software applications, hardware infrastructure, and operational processes.

Benefits

• Opportunity to work in a dynamic and technology-driven business environment
• Exposure to a wide range of ICT systems, software testing, and technical support functions
• Professional development and hands-on experience in troubleshooting and system improvement
• Supportive and collaborative workplace culture that encourages innovation and teamwork
• Ability to enhance technical expertise in software testing, system maintenance, and user support
• Career growth opportunities within the organisation based on performance and skills
• Involvement in maintaining efficient IT operations and improving business productivity
• Opportunity to work with diverse technologies, applications, and network systems
• Stable employment within an established Australian business entity
• Development of communication, analytical, and problem-solving skills through daily operational support and testing activities

Task & responsibilities

• Provide technical support and troubleshooting assistance for computer systems, software applications, simulation equipment, and peripheral devices.
• Diagnose and resolve hardware, software, networking, and system performance issues in a timely manner.
• Install, configure, test, and maintain operating systems, software applications, and business technology platforms.
• Assist in the setup, maintenance, and monitoring of computer networks, internet connectivity, and communication systems.
• Configure and support simulation hardware, gaming systems, display equipment, and related technology solutions.
• Analyse system performance, identify operational issues, and recommend improvements to enhance system functionality, stability, and user experience.
• Perform testing and validation of software, simulator platforms, hardware configurations, and system upgrades to ensure compliance with operational requirements and quality standards.
• Provide technical guidance, training, and support to staff and users regarding software applications, systems usage, and operational procedures.
• Liaise with software vendors, hardware suppliers, and external service providers to coordinate technical support activities and issue resolution.
• Evaluate current technology infrastructure and provide recommendations regarding hardware upgrades, software improvements, system architecture, and future technology requirements.

Qualification & experience

• Bachelor degree in Information Technology, Computer Science, Software Engineering, or a closely related field.
• Minimum 1 year of relevant experience in ICT support, systems testing, technical support, software testing, quality assurance, or IT operations.
• Experience diagnosing and resolving software, hardware, networking, and system-related issues.
• Knowledge of software testing methodologies, quality assurance principles, nand system support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to prepare technical documentation and communicate technical concepts to users.
• Strong attention to detail and commitment to quality standards.
• Excellent communication and stakeholder management skills.
• Experience with Windows environments, networking, databases, hardware configuration, and system maintenance will be highly regarded.