Application Support Engineer

Join a global enterprise software company whose cloud platform supports critical operations for some of the world's largest organisations. This is technology that businesses rely on every day, and when something doesn't work as expected, they need engineers who can think clearly, investigate properly, and communicate with confidence.

As a Technical Support Engineer, you'll work directly with customers to analyse technical issues, review logs and code, identify root causes, and drive cases through to resolution. Where required, you'll collaborate with engineering and product teams to progress complex investigations and keep customers informed throughout.

Key Responsibilities

• Own and resolve customer technical cases from triage through to root-cause resolution
• Troubleshoot configuration issues, unexpected system behaviour, performance problems, and platform queries
• Investigate using logs, debugging techniques, database analysis, and JavaScript code review
• Provide clear written and verbal updates via case management, chat, email, and phone
• Work closely with engineering and product teams on escalations
• Maintain accurate documentation and manage multiple concurrent cases effectively
• Contribute to knowledge sharing and continuous improvement initiatives

Requirements

• Commercial experience in a technical support or support engineering role within SaaS or enterprise software
• Strong troubleshooting capability with a structured approach to problem solving
• Ability to read and debug JavaScript, with comfort reviewing basic object-oriented code
• Working knowledge of relational databases (e.g. MySQL or PostgreSQL)
• Familiarity with ITSM / ITIL concepts and enterprise support environments
• Clear communication skills and the ability to explain technical issues to non-technical stakeholders
• Strong organisational skills and the ability to manage competing priorities
• Australian Citizenship or Permanent Residency is required

What's on Offer

• Hybrid working model - 2 days per week in the office
• Modern Haymarket offices with city views, walking distance to Town Hall Station and Chinatown light rail
• Ongoing training and professional development with clear career progression pathways
• Structured support engineering environment with exposure to enterprise-scale systems
• Company-issued laptop
• Office snacks and refreshments on in-office days
• Initial contract with a strong likelihood of converting to permanent (subject to headcount approval and performance)

If you're a technically capable support engineer looking to deepen your platform expertise in a stable, globally recognised environment, apply now.

Skills:

• Application Support
• JavaScript

Salary benefits:

including Super