About the Role:

We at YLY Solutions PTY LTD are seeking an experienced and detail-oriented ICT Support and Test Engineer to join our growing team. The role involves analysing, testing, and improving ICT systems, supporting end-users, and ensuring the reliability, efficiency, and quality of software and network systems. You will collaborate closely with developers, project managers, and technical teams to deliver high-performing ICT solutions tailored to business needs.

Benefits

Supportive and collaborative team environment
Opportunities for career growth and skill development
Exposure to innovative projects and modern technologies
Stable, long-term employment with a growing company
Competitive salary based on skills and experience
Positive workplace culture that values contribution and teamwork

Task & responsibilities

Conduct system and quality audits to review performance, reliability, and compliance with standards.
Analyse systems, data, and documentation to identify risks, variations, or areas for improvement.
Monitor and maintain existing IT systems and infrastructure to ensure reliable and efficient operations.
Recommend corrective actions and process improvements to maintain system efficiency and compliance.
Assist end users with hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
Provide user support, technical guidance, and training on ICT applications and operational procedures both onsite and remotely
Perform system setup reviews and recommend upgrades or strategies for future improvements.
Liaise with users and management to ensure awareness of ICT standards, policies, and procedure to maintain and implement cybersecurity.
Document IT systems, procedures, and support processes, ensuring accurate and accessible technical records.

Qualification & experience

Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field (or equivalent).
Minimum 2 years’ experience in ICT support, testing, or system analysis.
Strong knowledge of troubleshooting, testing, and quality assurance methods.
Ability to diagnose and resolve hardware, software, and network issues.
Strong communication and problem-solving skills.
Exhibits strong customer service abilities and can effectively interact with individuals across all organisational levels
Critical thinking when investigating appropriate solutions to suit business problems