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Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

About the Opportunity

An exciting opportunity has become available for a Front Office Receptionist to join our team and welcome guests with a warm and friendly smile. In this service driven role, you will be the face and first point of contact for guests at RACV Noosa Resort. You will be on your feet, interacting with guests in a professional manner, to deliver exceptional customer service and a great experience. You will be motivated and hardworking with a “can do attitude”, which will help you thrive in the role.

This could be just the right role for you?
Responsibilities

Guest check-in and check-outs and accommodation reservations for leisure travellers and conference groups
Process payments & maintain records
Answer incoming calls, general enquiries & assist guests with their requests
Provide information to guests about accommodation, rates and amenities
Cross sell & upsell products & services
Communicate & collaborate with other departments such as food & beverage, concierge, housekeeping, maintenance & spa

This is a permanent part-time role with a minimum of 12 contracted hours per week. Additional shifts may be offered based on operational needs. Flexibility to work both AM and PM shifts will be highly regarded.

Shift times include:

6:00am – 2:00pm
2:00pm – 10:00pm

What you’ll need to be successful

Experience in front office reception in a 4-5 star hotel/resort environment
Experience in PMS, Opera preferred
A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills
Attention to detail, ability to problem solve, be organised and possess efficient time management skills
Be friendly, confident, self‑motivated and enthusiastic with a positive attitude
Work well under pressure, in a team environment and with diverse groups of people
Excellent personal presentation

We are Offering

Salary + Super + Penalties for evenings, weekends & public holidays
Discounts on RACV products & resorts
Employee of the month awards & recognition
Uniform
Complimentary parking

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

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