Front Office Manager – Live On Site

We are looking for a FOH Manager to join our team at our NEW property in Cairns. With the group undergoing significant growth and innovation, this is a rare opportunity to join our team in Cairns and then be open to relocation throughout Australia the Pacific.

$100,000 package - $70,000 per annum salary, $25,000 towards a free onsite accommodation and monthly bonuses based off KPIS valued at $5,000.  

Tasks & responsibilities

• Manage daily operations within each department of the hotel, including Front Office, Housekeeping and Maintenance, providing effective leadership, guidance and communication

• Manage the operational performance of the hotel through meeting and exceeding set budgetary requirements.

• Maintain strong working relationships with the Directors and stakeholders and ensure open lines of communication are maintained.

• Manage performance of Employees, Co-ordinate recruitment, induction, training & development of staff with the ability to provide regular feedback to management.

• Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction.

• Regularly monitor and report upon the hotel’s financial performance against the operational budget to achieve annual set targets.

• Ensure hotel is compliant with all company guidelines, as well as federal, state and local laws including WH&S, licensing, fire regulations and essential services.

Qualifications & Requirement's 

• MUST HAVE experience in Managerial position in similar role/industry

• Experience using RMS will be highly regarded

• Must be able to live on site and understands the commitment of being an onsite manager

• Open to relocation within Australia and the Pacific Islands 

• Great with people and ability to build rapport easily

• Passionate and motivated to succeed

Benefits

• Be part of a growing business with opportunities for advancement

• Accommodation included within remuneration

• Opportunities to advance within a growing company