This is a Front Office Receptionist role with RACV based in Noosa Heads, QLD, AU
== RACV ==

Role Seniority - junior

More about the Front Office Receptionist role at RACV

Employment Type: Permanent Part Time - minimum 12 hours

Employee benefits - discounts on RACV products and resorts

Large trusted Australian brand

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has become available for a Front Office Receptionist, to join our team and welcome guests with a warm and friendly smile. In this service driven role, you'll be the face and first point of contact for guests at RACV Noosa Resort. You'll be on your feet, interacting with guests in a professional manner, to deliver exceptional customer service and a great experience. You'll be motivated and hardworking with the “can do attitude”, which will see you thrive in the role.

This could be just the right role for you?

Reporting to the Front Office Manager, your key responsibilities for the role include:

Guest check in and check outs and accommodation reservations for leisure travellers and conference groups;

Process payments & maintaining records;

Answering incoming calls, general enquiries & assisting guests with their requests;

Provide information to guests about accommodation, rates and amenities;

Cross sell & upsell products & services;

Communicate & collaborate with other departments such as food & beverage, concierge, housekeeping, maintenance & spa.

This is a permanent part-time role with a minimum of 12 contracted hours per week. Additional shifts may be offered based on operational needs. Flexibility to work both AM and PM shifts will be highly regarded. Shift times include:

6:00am – 2:00pm 2:00pm – 10:00pm

What you’ll need to be successful

Experience in front office reception in 4-5 star hotel/resort environment

Experience in PMS, Opera preferred

A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills

Excellent administration & MS Office application skills

Attention to detail, ability to problem solve, be organised and possess efficient time management skills

Be friendly, confident, self-motivated and enthusiastic with a positive attitude

Work well under pressure, in a team environment and with diverse groups of people

Excellent personal presentation

We are Offering

Salary + Super + Penalties for evenings, weekends & public holidays

Discounts on RACV products & resorts

Employee of the month awards & recognition

Uniform

Complimentary parking

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

Applicants for this role, will also be required to provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

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Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the RACV team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

👋 Welcoming guests
🛎️ Managing check-ins and check-outs
📞 Providing information

Key Strengths

🏨 Front office reception experience
📋 PMS knowledge
🗣️ Communication skills
💻 MS Office skills
🧩 Problem-solving skills
🤝 Teamwork

A Final Note: This is a role with RACV not with Hatch.