Retail Manager (General)

The Retail Manager at McDonald’s Narrabri is responsible for overseeing the day-to-day operations of the branch, ensuring exceptional customer service, maximising profitability, and fostering a positive work environment. This leadership role involves managing a diverse team, driving operational efficiency, and upholding McDonald’s global standards in a regional setting.

Benefits

Salary: $76,515 to $90,000 plus Super depending on experience

Task & responsibilities

• Operational Management
  • Oversee all aspects of daily operations, including food quality, customer satisfaction, and cleanliness standards.
  • Ensure compliance with McDonald’s operational policies, health and safety regulations, and local council requirements.
  • Conduct regular audits to maintain high standards of food safety and workplace hygiene.
• Team Leadership
  • Recruit, train, and develop a team of crew members, shift supervisors, and department managers.
  • Set clear goals for team members and monitor their performance through regular evaluations and coaching.
  • Foster a culture of collaboration, respect, and excellence within the team
• Customer Experience
  • Ensure every customer receives exceptional service, addressing complaints and feedback promptly and professionally.
  • Monitor customer satisfaction metrics and implement initiatives to enhance the overall experience.
  • Engage with the local community to build strong relationships and increase customer loyalty
• Financial and Resource Management
  • Prepare and manage branch budgets, including forecasting, cost control, and sales growth strategies.
  • Analyse sales reports, labour costs, and inventory to optimise profitability.
  • Implement strategies to meet and exceed financial targets, including local marketing campaigns.
• Marketing and Community Engagement
  • Develop and execute local marketing plans to attract and retain customers.
  • Participate in community events and initiatives to promote McDonald’s as a valued regional partner.
  • Support company-wide promotions, loyalty programs, and seasonal campaigns.

Qualification & experience

Essential Criteria

• Relevant Diploma, Advanced Diploma or Associate Degree OR at least 3 years of relevant work experience in a similar role
• Proven experience in leading and managing teams in a fast-paced environment
• Strong understanding of food safety, health and safety regulations
• Willingness to relocate and travel occasionally for trainings and meetings

Work Experience

• At least 12 months relevant work experience in a supervisory or management role, preferably in quick-service restaurants or retail