Hospitality Manager (all levels)

We are seeking a motivated, experienced, and guest-focused Functions and Events Manager to oversee the day-to-day operations of our function spaces on a permanent, full-time basis. This is a hands-on leadership role suited to a hospitality professional who thrives in a fast-paced events environment and takes pride in delivering exceptional, personalised guest experiences.

Whether you are a Team Leader ready to step into management or an experienced Events Manager looking for a dynamic new venue to grow with, this is an opportunity to make a genuine impact in a venue that values your expertise and leadership.

Benefits

• Competitive salary of $75,000 – $95,000 per annum + Superannuation, commensurate with experience
• Permanent full-time role with a respected and well-established Melbourne hospitality venue
• A varied and engaging events calendar including regular corporate functions and private bookings
• A supportive and collaborative team culture where leadership and initiative are valued
• Opportunity to take genuine ownership of a busy events operation and grow within the business

Task & responsibilities

• Plan, coordinate, and oversee the end-to-end delivery of functions and events, ensuring seamless execution from set-up through to service and pack-down
• Lead, supervise, and manage function floor staff, including rostering, on-the-job training, and performance management to maintain consistently high service standards
• Manage the opening and closing procedures of all function spaces, ensuring the venue is presented and prepared to the highest standard for each event
• Oversee stock management for function operations, including ordering, receiving, storage, and stock rotation to minimise wastage and ensure adequate supply
• Deliver attentive, personalised service to guests and clients, proactively addressing needs and resolving any issues to ensure complete satisfaction
• Liaise closely with the kitchen team to maintain clear, timely communication regarding event requirements, dietary needs, menu timing, and service flow
• Monitor and maintain the presentation, cleanliness, and ambiance of all function spaces throughout each event, ensuring the venue consistently meets brand standards
• Coordinate with clients and event organisers in the lead-up to and on the day of each function to confirm requirements, run sheets, and special requests
• Ensure all function operations are conducted in full compliance with Work Health and Safety (WHS) legislation, liquor licensing requirements, and venue policies
• Contribute to the review and continuous improvement of function procedures, service standards, and team performance outcomes

Qualification & experience

• Minimum 1-3 years’ experience in a supervisory, team leader, or management role within a restaurant, hotel, or hospitality venue
• Demonstrated experience in functions, events, or banqueting operations, including managing staff and overseeing service delivery
• Strong leadership and people management skills, with the ability to motivate, train, and hold a diverse team accountable
• Excellent communication and interpersonal skills, with a professional and guest-focused approach at all times
• Sound knowledge of food and beverage service, including sequence of service, menu knowledge, and responsible service of alcohol (RSA)
• Current RSA certification (or willingness to obtain prior to commencement)
• Proven ability to manage competing priorities in a high-pressure, time-sensitive events environment
• High attention to detail with respect to venue presentation, guest experience, and operational compliance
• Proficiency in event management or hospitality software is advantageous
• Flexibility to work across a rotating roster, including evenings, weekends, and public holidays as required