In hospitality circles, your reputation precedes you. You’re the kind of leader who understands that great venues are built through consistency, strong team culture, warm service, and attention to detail.

At Sunburst Food Group Pty Ltd, we believe hospitality is about creating experiences people remember. We deliver vibrant food, genuine service, and welcoming spaces in the heart of the Blue Mountains.

We’re talking busy services, energetic teams, loyal locals, and venues that thrive on atmosphere, leadership, and operational excellence.

If you thrive in fast-paced hospitality environments, know how to lead from the floor, build strong teams, and create memorable guest experiences this is your opportunity to grow with an expanding hospitality group.

Benefits

Opportunities for professional development and career progression within a growing hospitality group
Supportive team environment with a strong focus on work-life balance
Employee discounts across all Sunburst Food Group venues
Wellbeing initiatives and regular team-building activities
A collaborative and inclusive workplace where your contributions are valued
The opportunity to be part of an exciting growth phase across multiple venues

Task & responsibilities

Detailed Restaurant Manager Responsibilities

(including but not limited to)

Oversee day-to-day restaurant operations to optimise efficiency, productivity, and service quality
Develop and implement marketing initiatives to promote the business and increase sales
Professionally engage and communicate with customers across various platforms including Google Reviews and social media
Lead, motivate, and support the restaurant team to maintain a positive workplace culture
Manage recruitment, induction, training, and ongoing development of employees
Coordinate staff rosters and adjust shifts according to operational requirements
Serve as the lead customer service contact, handling guest enquiries, reservations, and customer relations
Act as the key liaison between management, staff, suppliers, and other stakeholders
Establish, monitor, and analyse budgets, labour costs, and operational performance
Develop and implement restaurant policies, procedures, and service standards
Manage supplier relationships, purchasing, stock control, and inventory systems
Ensure restaurant areas are maintained in a clean, organised, and compliant manner
Handle unresolved and escalated customer complaints professionally and efficiently
Conduct regular staff meetings and performance discussions
Ensure compliance with food safety, WHS, RSA, and company policies
Perform other duties as required to support business operations and growth
Must be available to work weekends, evenings, and public holidays as required by hospitality operations

Qualification & experience

Minimum 2 years’ experience in a Restaurant Manager role within a fast-paced hospitality environment
Hotel Management qualification or Bachelor of Business (or equivalent) preferred
Current NSW RSA certification
Strong understanding of hospitality operations, customer service, and team leadership
Knowledge of food safety regulations and HACCP standards
Proven ability to manage staff, rostering, and day-to-day venue operations
Strong attention to detail with a commitment to consistency and quality service
Ability to work effectively in a fast-paced, high volume restaurant environment
Excellent communication and organisational skills
Ability to work collaboratively within a team-focused culture