About the Role

An opportunity exists for an experienced Medical Receptionist to join the team at Westcare Family Medical Centre on a casual basis. This role is perfect for someone with a ‘can-do’ attitude with excellent customer service and communication skills.

Westcare Family Medical Centre is part of the Better Medical network, with 60 clinics across Australia.

Daily tasks and responsibilities will include:

Maintaining continuity of service to our patients and medical team
General administration and daily office duties
Excellent customer service – you will be the first point of contact for our patients, in person and on the phone
Maintaining confidentiality while managing patient records
Processing payments, Medicare and third-party claims and reconciliations
Effective management of patient appointment types
Duties as required by Doctors and the Practice Manager

To be successful in this role, you will have:

Experience working as a Medical Receptionist in a healthcare setting
Proficiency in Best Practice and online booking platforms
Strong ability to multitask and work efficiently in a fast-paced environment
Excellent customer service and patient communication skills
Ability to manage a busy reception desk, including answering multiple phone lines and attending to patient enquiries
Sound understanding of Medicare billing, EFTPOS transactions
High level of accuracy and attention to details when handling patient information and clinical correspondence
Flexibility, adaptability, and availability to work approximately 33 hours per week if required
Professional, friendly, confident, and courteous manner
Enthusiasm, willingness, and ability to learn and retain information
Strong organisational and problem-solving skills
Ability to work in a diverse team and independently

Your application will be reviewed if you include a current resume and send a brief introductory letter that outlines your availability across all workdays, and what you can personally bring to our team.