Medical Receptionist

We are looking for a customer service orientated person who enjoys doing reception and administration tasks and is wanting to break into the health sector and get on the job training.  This is a casual position 2 days per week at our Wantirna Clinic, but with the possibility of covering shifts at either our East Melbourne or our Wantirna Clinic.

Our preferred candidate will have excellent communication skills and a warm and friendly manner. You will need to be able to pick up basic reception skills quickly, feel comfortable using IT systems and be adaptable to the dynamic administrative needs of our clinic. 

Our preferred candidate will have excellent communication skills and a warm and friendly manner. You will need to be able to pick up basic reception skills quickly, feel comfortable using IT systems and be adaptable to the dynamic administrative needs of our clinic. 

You will be required to provide administrative support to our doctors and patients, through tasks such as:

• Greeting patients at the front desk;

• Billing patients for their consultations;

• Managing the appointment book;

• Sending Medicare claims for patients;

• Answering phone calls;

• Answering enquiries about our clinic; 

• Scanning files; and 

• Faxing letters to other healthcare providers 

• Utilising our IT systems to ensure smooth operation of our services 

We are committed to providing our patients with care and compassion, so we require somebody who is approachable and friendly but also discrete and gentle in their manner. We are looking for a team player that celebrates the small and big wins and can use mistakes to simply learn and improve for next time. 

The skills we are looking for:

• Previous experience in a customer service role is essential 

• Advanced computer skills and comfortable using a range of IT systems (such as Zoom, social media, any appointment booking software, Wordpress, etc.)

• Excellent phone manner 

• Intermediate computer skills - typing emails, managing the appointment book, (experience with Microsoft Word, Excel, Outlook and Teams highly desired)

• Thriving in a fast-paced, busy environment and able to multi-task 

• Attention to detail

• Strong communication and interpersonal skills, with other employees, doctors and patients

• Adaptable to changes and able to learn new skills quickly 

What we can offer you: 

• Meaningful work with values-based leadership 

• Supportive Team Environment

• Excellent Learning Environment

• A newly-renovated working space with soft and calming décor

• Onsite parking

• Spacious staff kitchen and amenities

• Thorough initial training and the ongoing support of your colleagues

• With East Melbourne Clinic, Coffee shop is a 2 min walk away.

Visit our careers page on our website to learn more about how we help our employees to thrive: https://alevia.com.au/about/careers/

About us: 

Alevia Medical Weight Loss is a GP clinic that specialises in obesity management, and we’re passionate about helping patients with overweight and obesity to improve their health and wellbeing. We strive to create a working environment that is welcoming and warm, where our employees are encouraged to thrive and develop, both professionally and personally. We use mistakes as opportunities for personal growth, as well as improvements to our systems. We are committed to building a safe and fun corporate culture with regularly scheduled team meetings, clinic updates and social events. We operate from several locations in Melbourne, with our central location and admin headquarters based in Wantirna.  

To apply: 

Please upload your resume and a cover letter to highlight the skills and experience you can bring to this role. 

Any questions, please email *********@alevia.com.au