Regional Officer

About Us 

Le Cordon Bleu is the world's largest hospitality education institution, with over 50 schools on five continents serving in excess of 20,000 students annually. From the start-up of our first school in Paris in 1895, our commitment is to provide the world's best education dedicated to hospitality management, culinary arts and gastronomy.

About the Role

The Regional Officer is responsible for driving student recruitment in allocated regions through the co-ordination of sales and marketing activities within their assigned budget.

Main Duties and Responsibilities 

• Co-ordinates the sales and recruitment activities
• Undertakes follow-ups, queries, assesses applications and updates all records in EM Portal (internal CRM) on a daily basis
• Assist with planning and implementation of sales and event activities in given regions
• Assists in preparation of quarterly sales reports
• Liaises with Regional Manager on all actual or foreseen variations to budgets or activities in a timely fashion
• Assists in other markets as required by Senior Management

• Co-ordinates and participates in recruitment events under the direction of the Regional Manager
• Processes domestic applications ensuring a quick turn around with Admissions staff
• Contributes to the promotion of international pathways
• Contributes to the development, implementation and review of annual Student Recruitment plans
• Provides informed advice to the Regional Manager to ensure marketing products are tailored to suit specific requirements of each academic program, whilst also meeting domestic / international marketing strategies and cultural sensitivities
• Monitors the use of all trademark and intellectual property in the region and immediately report any suspected infringement to the Regional Manager

Formal Education & Certification

• Bachelor’s degree from a college or university; or 2 years related experience and/or training; or equivalent combination of education and experience

The Employee will demonstrate experience in:

• The Education Industry, ideally within domestic student recruitment
• Experience in Sales and Marketing
• Representing organisations at external events
• Event co-ordination
• Providing a high levels of customer service
• Application of administrative, clerical, records management procedures and systems operating within an administrative environment
• Working in a multi-cultural environment

The Employee will have competency in:

• Customer Service – Manages customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions; works well in group problem-solving situations
• Oral Communication – Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentations skills; participates in meetings.
• Excellent organisational and time management skills
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed

• Technology – Experience in the following software applications: Word, Excel, Outlook, PowerPoint, Internet Explorer and databases including experience in using CRM (Customer Relationship Management) systems

Desirable

• Experience in the hospitality industry
• Working in a multi-cultural environment

Special Conditions

• Out of hours work will be required
• Employee will be required to travel within assigned regions
• Full Drivers License and Vehicle required
• Laptop and Mobile Phone will be provided