At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an experienced Workplace Adjustments Lead to establish, lead and continuously improve a contemporary, person-centred Workplace Adjustments Program across Ambulance Victoria.

This is a unique opportunity to shape a new organisational capability that supports accessibility, inclusion and sustainable employment outcomes. The role combines strategic program leadership, specialist workplace adjustments expertise, stakeholder engagement and case coordination to remove barriers to employment while balancing operational, safety and service delivery requirements.

Reporting to the Senior Lead HR Strategy within Workplace & Employee Relations, you will partner closely with leaders, employees, Health and Safety, external providers and key stakeholders to embed consistent, compliant and effective workplace adjustment practices across the organisation.

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster Headquarters in line with our hybrid working model.

About the role

Key responsibilities include, but not limited to:

Lead the design, implementation, governance and continuous improvement of Ambulance Victoria's Workplace Adjustments Program
Act as the central point of expertise for workplace adjustments, providing advice, coaching and support to leaders, employees and key stakeholders
Assess and coordinate complex workplace adjustment requests, ensuring recommendations are evidence-based, practical and aligned with operational requirements
Build strong partnerships with internal stakeholders and external organisations (e.g. Australian Disability Network, Job Access) to ensure contemporary and best-practice approaches
Build organisational capability through education, training and coaching on disability confidence, inclusive leadership, neurodiversity, reasonable adjustments and functional capacity considerations
Develop policies, frameworks, procedures, resources and governance arrangements to support consistent organisation-wide application of workplace adjustments
Conduct or coordinate functional assessments, discovery meetings, ergonomic reviews and risk assessments to identify appropriate adjustments
Prepare regular reports for Executive, Health & Safety governance, and the People & Culture Board Committee

About you

To be considered for this position you will possess:

Completion of a degree or relevant industry certification with proven subsequent relevant experience, or an equivalent combination of training and relevant experience in case management, occupational therapy, physiotherapy or other allied health-related discipline
Experience in workplace adjustments, including neurodiversity, chronic health conditions, functional capacity and reasonable-adjustment frameworks
Strong stakeholder engagement, influencing and coaching skills, with the ability to build trusted relationships and navigate sensitive and complex matters
Significant experience in program design that includes the build, design, implementation and embedment of organisational wide programs
Strong analytical and problem solving capability, with the ability to balance individual needs with operational, safety and service delivery requirements
Strong case management and assessment capability, including conducting functional and ergonomic assessments, coordinating workplace modifications, and managing injury/illness-related matters with sensitivity, discretion and sound judgement
Sound knowledge of relevant legislation and obligations, including the Disability Discrimination Act, Equal Opportunity Act, workplace health and safety requirements, psychosocial risk duties and privacy obligations

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How to apply

Your application is an integral part of the selection process and should include:

Cover letter outlining your experience and interest in the position
Current resume

When submitting your application, you will be prompted to the respond to the following questions:

Tell us about a workplace adjustment, accessibility or employee support initiative, case or program that you are most proud of delivering. What was your role and what made it successful?
Describe a time you partnered with employees, leaders and other stakeholders to develop and implement a workplace adjustment solution. How did you approach it and what was the outcome?
What has been the most complex workplace adjustment matter you have managed? Tell us about the challenge, how you navigated competing needs and obligations, and the outcome achieved.

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.

Applications must be submitted by 11.59pm AEST on Thursday 18 June 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via ***********@ambulance.vic.gov.au or 03 9840 3***.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at ***********@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.