Support Worker

About the role

As a Residential Worker, you will provide day to day support, supervision and engagement to young people aged 16-25 residing one (1) of two (2) 24/7 gender specific crisis Youth Accommodation Services (known as St Margarets and St Johns) for young people (and young adults) who are homeless. The role focuses on creating a safe, stable, and supportive environment while assisting young people to build independent living skills, develop positive routines, and achieve case plan goals. You will assist clients to stabilise, resolve challenges, connect with family and community supports and access housing, education, training and or job opportunities.

To be successful you will need

▪ Recognised Certificate IV qualification in Youth work or Community Services (or equivalent) or enrolment in studies is 
preferred.
▪ Prior experience working with clients from diverse backgrounds and in providing support, case work and or practical 
assistance to people experiencing homelessness and or a crisis.
▪ Demonstrated ability to establish rapport with people experiencing homelessness, distress, disconnection from family, 
domestic/family violence, alcohol or other drug challenges and or mental health issues. 
▪ Experience in risk assessment, crisis management, incident reporting and skills in navigating solutions to challenges that 
may arise within 24/ 7 residential settings. 
▪ Ability to coordinate / deliver activities that support development of practical, relational and or tenancy related living skills. 
▪ Ability to collaborate with homelessness, health and medical services, First Responders and other service providers. 
▪ Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
▪ Ability (and willingness) to comply with policies, procedures, established practices and contract deliverables.
▪ Experience working with First Nations people, families, Organisations and communities.

Compliance

✓ Evidence of qualifications or enrolment 
✓ Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
✓ Current Paid Blue Card (QLD working with children card)
✓ QLD drivers’ licence ‘Class C’ or interstate equivalent
✓ Ability (and willingness) to be on 24/7 rotating roster and undertake shift work. 
✓ Required to transport clients and or to visit clients in their place of residence or within another setting 
✓ Out of hours may be required from time to time
✓ Ability (and willingness) to undertake local/regional travel 
✓ Current First Aid certificate and CPR certificate

What we can offer you

• A rewarding career with a growing, respected for purpose not-for-profit organisation 
• SCHADS Award Level 2 Crisis Accommodation
• The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home  
• Access to Employee Assistance Program (EAP) and Chaplaincy Service 
• Comprehensive Induction Program 
• A variety of training and professional development opportunities 
• A willingness to explore flexible workplace arrangements 

Why work for Anglicare NQ

Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ’s purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland. 

Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible. 

Ready to Take the Next Step? 

Click the Apply button and submit a cover letter along with your CV. Applications close Sunday 28th June, however, we may close the advertisement prior to this date in the instance a suitable candidate is found, if you think this is the job for you, please don't hesitate to submit your application. This advert is only meant to be an overview, for all the details on what makes this such a great opportunity or to ask any questions please email **@anglicare.net