Team Leader - Service Coordination

Who are we?
healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community. 

Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne. 

Why work with us?
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important. 

When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected. 

healthability is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

The opportunity:

We are looking for an experienced Service Coordination Team Leader to lead a team of Service Coordinators delivering in-home care services. In this role, you will support clients to maintain their independence, health, and wellbeing within their community.

Responsibilities include but are not limited to;

• Develop, manage, and maintain staff rosters to ensure all client services are scheduled appropriately.
• Allocate Service Coordinators to new care staff to clients based on skills, availability, location, and client preferences.
• Foster clear and effective communication to strengthen team cohesion and maintain a positive and safe workplace culture.
• Provide guidance and oversight for the team to ensure delivery of services within the consumer directed care and compliance with the Aged Care Quality standards, guidelines and organisational strategic and business plans.
• Review and complete incident reports on CRM & VHIMS and oversee complaints/incidents (VHIMS & TP)

Skills & Experience:

• Minimum of 3 years' experience working In-Home Aged Care Services.
• Experience leading and supervising teams, particularly in the In-Home Aged Care Services
• Leadership capability, including sound judgement and a solution-focused approach to problem-solving, with proven experience in guiding and managing teams effectively.
• Experience working independently within a multidisciplinary team
• Proven high level of administration and computer skills (specifically MS Office applications, & CRM Systems)
• Demonstrated ability to engage and communicate effectively communication skills (verbal and written), with diverse audiences to develop and maintain professional relationships across client groups, service providers and internal / external stakeholders
• A relevant tertiary qualification -Social Work, Allied Health, Nursing, or Community Service

How to Apply:

To apply, please submit a copy of your resume, and optionally a brief cover letter outlining your interest in the role.

Applications will be reviewed as they are received. No agencies please.

See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.