Manager Client Support & Housing Services

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

Reporting to the Executive Area Director, this position plays a key leadership role, being accountable for the day-to-day management of the Client Support & Housing Services Unit with a focus on leading the delivery of meeting organisational objectives, service delivery standards and timelines, stakeholder expectations and client needs. In collaboration with stakeholders and staff continuous service monitoring, quality improvement, improving models of service delivery and a focus on innovative approaches to housing and complex client support.

This role supports the strategic directions of government enabling Victorians to have suitable and stable housing through the implementation of the Homes for Victorians Strategy and implementing actions to reduce homelessness and improve the health and wellbeing of vulnerable/disadvantaged Victorians.

ACCOUNTABILITIES INCLUDE

• Strategically design and develop the delivery of departmental objectives that impact significant localised service delivery and meet statewide departmental and government objectives and community expectations.
• With a high level of understanding of the local context, strategically review and implement departmental initiatives and approaches that impact service delivery and service system issues and support those initiatives to meet departmental, government and community expectations.
• Act as a key source of local advice by maintaining an understanding of issues impacting health services and the service system and investigate and lead critical projects that that enhance service delivery, budget effectiveness, efficiency or improved consumer outcomes.

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HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.