Support Coordinator

Key Responsibilies:

• Assess client needs and develop, implement, and review individualised support plans in line with NDIS goals and participant outcomes. 
• Deliver tailored support, education, and capacity-building programs to enhance participants’ independence, wellbeing, and community participation.
• Conduct comprehensive client assessments and interviews to identify the nature and extent of social, emotional, behavioural, and functional support needs. 
• Monitor participant progress against NDIS plans, maintain accurate case notes and documentation, and prepare reports to evaluate service outcomes and goal attainment.
• Provide guidance and support to participants and their families, including individuals living with disabilities, across home, community, and supported living environments.
• Assist clients in addressing social, emotional, behavioural, and financial challenges while promoting autonomy and skill development.
• Facilitate referrals and link participants to appropriate external services, including health, mental health, housing, employment, and allied health providers, ensuring access to specialised supports in line with NDIS plans.
• Assess community needs and available services, advocating for participants and supporting access to local resources. 
• Liaise with community organisations, government agencies, and service providers to coordinate integrated supports and improve service delivery outcomes.
• Prepare professional documentation, including progress reports, case notes, incident reports, and funding or compliance submissions, ensuring adherence to NDIS Quality and Safeguards Commission standards.
• Contribute to safeguarding participant wellbeing by promoting rights-based approaches, person-centred practices, and culturally appropriate service delivery.

Requirements:

• Australian Citizens and Permanent Residents are encouraged to apply. 
• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) 
• Minimum of 3 years of full-time, highly relevant executive or senior management experience
• Proven experience working in disability services, community services, or welfare support
• Strong knowledge of NDIS framework, policies, and compliance requirements (if applicable)
• Excellent communication and interpersonal skills, with the ability to engage diverse clients and stakeholders
• Demonstrated ability to develop and manage support plans and coordinate multiple services