As a Collections Officer, you'll be responsible for managing a portfolio of accounts, engaging with customers to find practical solutions, and helping achieve positive outcomes for both the business and its customers.

Key responsibilities include:

Managing inbound and outbound customer contact across your portfolio
Working collaboratively with customers to establish suitable payment solutions
Handling challenging conversations with professionalism and empathy
Investigating account issues and resolving disputes efficiently
Maintaining accurate records and ensuring compliance requirements are met
Proactively identifying risks and opportunities within your portfolio
Contributing to a positive and supportive team environment

About You

We're looking for someone who thrives in a fast-paced environment and enjoys balancing customer service with achieving results.
You'll bring:

Previous experience in collections, recoveries, or accounts receivable
Strong communication and negotiation skills
Confidence managing a variety of customer situations
A customer-first approach with sound judgement
High attention to detail and strong organisational skills
A positive attitude and team-oriented mindset

What's in it for you

Competitive salary package with bonus potential
Permanent, full-time position with immediate start available
Rotating shifts, Monday to Friday
Convenient South Brisbane location without the CBD commute
Supportive team culture and structured onboarding
Ongoing training, development and career progression opportunities

For more information or a confidential discussion, please reach out to Hannah Hawkanson via email. ***************@trocoo.com

Collections Officer

Troocoo