Customer Service & Pricing Coordinator

The Grass Really is Greener at Envirochoice

Looking for a role where you’re more than just a number? A position where you can make a real impact across both customer service and commercial operations?

At Envirochoice Food Packaging Australia, we’re not just about packaging — we’re about better packaging.

Founded in Perth in 1989, we started as a family-run business with a vision to deliver smarter, more sustainable food packaging solutions. Today, we’re a trusted national supplier with operations across Australia — but our commitment remains the same: the right product, at the right price, delivered on time.

As we continue to grow, we’re looking for a Customer Service & Pricing Coordinator to play a key role in supporting both our customers and our commercial operations.

The Opportunity

This is a hybrid role that blends hands-on customer service with responsibility for pricing and customer administration.

Based at our Malaga Head Office, you’ll support our day-to-day customer service operations while supporting critical pricing and customer data processes that drive the business.

You’ll work closely with Sales, Finance, and Operations to ensure customers receive exceptional service and pricing is accurate, consistent, and delivered smoothly.

Key Responsibilities

Customer Service (Primary Focus)

• Support the daily Customer Service operations

• Manage escalations and complex customer issues

• Maintain high service standards and responsiveness

Pricing & Commercial Support

• Maintain and update customer pricing

• Coordinate and implement price increases

• Ensure pricing accuracy across systems

• Collaborate with Sales and Management on pricing consistency

Customer Administration & Systems

• Manage customer portals (pricing, product listings, compliance)

• Support customer onboarding and new line forms

• Maintain accurate customer data in Business Central and other platforms

Process Improvement

• Assist in refining pricing and customer admin workflows

• Support documentation and process consistency across branches

About You

You’re someone who thrives on organisation, accuracy, and getting things right the first time — while still delivering great customer outcomes.

We’re looking for someone who:

• Has experience in customer service, administration, or a similar role

• Is confident working with systems and data (Experience with Microsoft Dynamics 365 Business Central is a plus.)

• Has strong communication skills and can handle complex issues professionally

• Is organised, proactive, and able to manage competing priorities

• Enjoys working collaboratively across teams

• Has a strong attention to detail, particularly around pricing and data accuracy

 What’s in It for You?

• A supportive, experienced team with a strong culture

• A stable, growing national business

• A role that blends customer service and commercial exposure

• Opportunities for career development and progression

• A positive, flexible work environment with a focus on work-life balance

Ready to Join Us?

If you’re looking for a role where you can make a real impact across both customer service and commercial operations — we’d love to hear from you.

Apply now.

Envirochoice Food Packaging Australia is an equal opportunity employer. We value diversity and encourage applications from all backgrounds.

Please note: You must have the right to work in Australia to apply.

Recruitment agencies – we appreciate the thought, but we’re handling this one in-house. If we need help, we’ll reach out!