ICT Customer Support Officer

Morgans’ is seeking an experienced and customer-focused ICT Customer Support Officer to provide first and second-level support across our organisation's technology environment. This full-time, Brisbane based role is ideal for someone who enjoys solving technical problems, working with a variety of systems and applications, and delivering exceptional service to end users.

About the Role

Reporting to the Head of Integration, Data & Applications, you will:

• Provide timely and effective support for incidents and service requests across business applications, hardware, software, operating systems, and infrastructure.
• Troubleshoot and resolve technical issues, escalating complex matters where required.
• Manage application support activities, including, system maintenance, patching, upgrades, and configuration changes.
• Monitor system performance and identify opportunities to improve service delivery and system reliability.
• Develop and maintain technical documentation procedures, and user guides.
• Assist with technology projects, system implementations, and user training activities.
• Collaborate with vendors, stakeholders, and internal teams to deliver high-quality ICT services.
• Contribute to quality assurance, compliance, and continuous improvement initiatives.

About You

To be successful in this role, you will have:

• Tertiary qualifications in Information Technology, Computer Science, or a related discipline.
• Demonstrated experience in an ICT support or service desk role.
• Strong troubleshooting and problem-solving skills across a range of technologies and applications.
• Exposure to networking, cybersecurity, cloud technologies, or infrastructure support.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Experience supporting Microsoft operating systems, business applications, and end-user devices.
• Experience using IRESS (IRESS Pro, IOSc, IOS+), FNZ, Salesforce, XPLAN, Business Central, Corporate Actions Power Apps, Retool, Trim, JAMS SQL, Snowflake, Power BI & Reporting Portal
• Experience in supporting Financial Services environment will be highly regarded.

Why Join Us?

• Work within a supportive and collaborative team environment.
• Opportunity to develop your technical skills across a broad range of systems and technologies.
• Contribute to meaningful projects and continuous improvement initiatives.
• Competitive remuneration and employee benefits.
• Ongoing learning and professional development opportunities.

If you are passionate about technology, enjoy helping others, and are looking for an opportunity to grow your ICT career, we'd love to hear from you.

Apply now and become part of our team.

Please submit your application by 06/07/2026