Torque Toyota North Lakes are seeking a Customer Service Consultant to join our Business Development Centre (BDC) team. This opportunity is for an initial contract until December 2026, to cover parental leave with potential for extension.

Our BDC looks after all of the inbound and outbound communications for the service department. The team is responsible for booking our guests in for their appointments and providing assistance via phone and email for all service-related queries.

The BDC also helps look after our database. Keeping the quality and integrity of our database to the highest standard is one of our biggest priorities. Your attention to detail and drive for excellence should be second to none.

Torque Toyota are a highly awarded dealership in Brisbane with a focus on delivering a fantastic guest experience at every touch point.

Eagers Automotive is the leading automotive retail group in Australia and New Zealand, with a long history of 110 years. We are Australia's largest and most dynamic automotive retailer employing over 8 000 team members across 300 dealerships within Australia & New Zealand. We represent over 33 global car brands priding ourselves of delivering an exceptional guest experience.

About this role:

Answering inbound calls
Make service bookings
Coordination of Daily CRM Activity
Upholding data entry & quality standards
Provide superior levels of customer service
General Administrative Duties

About you:

Fantastic Time Management Skills
Great Communications Skills
Willingness To Learn
Positive Attitude
Problem Solving Skills
Microsoft Outlook, Word and Excel competency
Minimum 1 year experience in customer service or call centre work
Basic data entry level Microsoft Excel competency required
Australian citizenship required for this position

What's on offer:

Full time role
Support from a dedicated and professional team and manager
Ongoing Brand training and upskilling
The chance to work in a high performing, busy environment
Access to ongoing professional development and career progression within a national leading organisation
Employee purchase policy & Discounted finance and insurance
Wellness initiatives: Class Pass
Employee assistance program - Coaching
Discounted private health insurance
Endless career opportunity!
Brand & Hub Awards!

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner's Mindset | Agility