Customer Service Consultant

Medilaw offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia.

We are seeking an experienced customer service professional to join their growing team in the role of Customer Service Consultant.

• Proactively managing assigned customers;
• Ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs;
• Promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• Delivering superior customer service and client liaison to our key stakeholders;
• Actively promoting new products and services to assigned existing clients.

• Minimum 2 years of experience in an inbound/outbound phone-based customer service role (preferably in the medical or insurance industry);
• Highly organised and able to multi-task effectively;
• Excellent attention to detail;
• Problem solving and proactive attitude;
• Strong Office 365 skills; proficiency in Word and Excel; strong numeracy skills, accurate data entry and typing skills, and strong database management skills;
• Proven ability to work within a team;
• Knowledge of medical terminology, workers compensation; processes/legislation and/or life insurance industry experience would be desirable, but not essential.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

This description reflects the role as described and does not include non-job-related promotional content.