Service Coordinator

Location: Chipping Norton, NSW (on-site)
Job Type: Permanent full-time

About Us
Join a globally recognised business where your coordination skills directly impact the delivery of critical services across industries like mining, food & beverage, oil, and industrial manufacturing.

Superior Pump Technologies, part of the global AxFlow Group, is a leading provider of pumps and engineered solutions. We combine trusted international brands with tailored solutions and technical expertise to deliver reliable outcomes for our customers.

The Opportunity

As a Service Coordinator, you’ll be the key link between customers, technicians, and internal teams, ensuring service work is scheduled, communicated, and delivered smoothly.

Success in this role requires confidence working in a technical environment, with the ability to understand and interpret service documentation, drawings, and manuals to support effective job planning.

Key Responsibilities

• Schedule and coordinate service technicians for maintenance, repairs, and installations

• Manage daily service workflows to maximise efficiency and minimise downtime

• Liaise with clients to confirm bookings, site access requirements, and service expectations

• Read and interpret basic technical drawings, manuals, and service documentation to support job planning and coordination

• Track job progress and keep customers informed of timelines and outcomes

• Maintain accurate service records, job sheets, and reports

• Support safety, quality, and compliance requirements

• Assist with parts ordering and inventory coordination

• Provide general administrative support and data entry

About You

• Minimum 2 years’ experience in service coordination, scheduling, or operational support roles

• Experience in a technical, mechanical, or engineering service environment (highly regarded)

• Certificate or Diploma in Business Administration, Engineering, or a related field (desirable)

• Ability to read and interpret technical drawings, equipment manuals, and service documentation

• Strong organisational skills with the ability to manage multiple priorities

• Clear communication skills and a customer-first mindset

• Confidence using scheduling systems, CRMs, and Microsoft Office applications

Benefits

• Supportive and collaborative team with structured processes

• Varied role with regular interaction across customers, technicians, and internal teams

• Opportunity to be part of a professional business focused on quality, safety, and service excellence

Join Us

If you enjoy coordinating people, making sense of technical information, and helping deliver reliable service outcomes, we’d love to hear from you.

Only shortlisted candidates will be contacted. Applicants must hold valid working rights in Australia.