Customer Service & Logistics Coordinator

About the role:

We are seeking a Customer Service Logistics Coordinator to join our Sales and Customer Service team based at our Brisbane operations centre.

This role is responsible for end-to-end customer service support with a strong focus on freight bookings, order processing, and delivery coordination. Working closely with the Sales team, logistics, warehouse operations, and offshore virtual assistants, the role plays a key part in ensuring customer orders are processed accurately and delivered on time and cost effectively.

Operating in a fast-paced, system-driven environment, this position requires strong attention to detail, clear communication, and disciplined follow-through to support consistent customer and delivery outcomes.

The role is critical in coordinating freight, managing customer expectations, and supporting smooth order flow from order placement through to dispatch and delivery.

This is a full-time, on-site role based in Brendale, Brisbane.

What you’ll be doing:

• Booking and managing outbound freight in line with customer requirements and internal processes

• Processing customer orders accurately through company systems

• Coordinating closely with warehouse, logistics, and operations teams to support timely dispatch

• Acting as the primary point of contact for customer enquiries relating to orders, deliveries, and ETAs

• Monitoring deliveries and proactively managing delays or exceptions

• Supporting the Sales team by ensuring delivery and logistics commitments are met

• Working with offshore virtual assistants to ensure consistency and accuracy of order and freight processing

• Maintaining accurate records and system data across orders and logistics activities

• Assisting with general customer service administration as required

• Contributing to the documentation and improvement of standard operating procedures related to daily tasks and workflows

What we’re looking for:

• Previous experience in a customer service role within logistics, transport, sales support, or supply chain environments

• Proven experience with freight bookings, delivery coordination, or order fulfilment

• Strong communication skills and a professional approach to customer service

• High attention to detail and accuracy in data entry and administration

• Ability to manage multiple priorities in a fast-paced operational environment

• Confidence working with order management or business systems and Microsoft Office

• A practical, solutions-focused mindset with a strong sense of ownership

• You must have the right to work in Australia

Desirable (but not essential):

• Experience working with offshore or remote teams, including virtual assistants

• Exposure to manufacturing, warehousing, wholesale distribution, or operational environments

• Familiarity with logistics performance measures such as on-time, in-full delivery

Benefits:

• Full-time, stable role within a long established growing Australian owned business

• Clear role scope with defined systems and responsibilities

• Supportive team environment across sales, logistics, and operations

• Opportunity to contribute to process improvement and operational maturity

• Competitive remuneration based on experience

About us:

We are a well-established Australian-owned business supplying products to customers across a range of industries nationwide. Our Brisbane facility supports sales, warehousing, production, and distribution operations.

We operate with a strong focus on customer service, accuracy, and reliable delivery outcomes, supported by structured systems and clear accountability.

Apply now

If you’re an organised, detail-focused customer service professional with experience in logistics and freight coordination, we’d like to hear from you.

Apply now and tell us why you’d be a great fit for our team.