Service Coordinator

Company description:

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Job description:

Position Overview:

This is a fast-paced, customer-facing coordination role where you'll be the central point of contact between customers, technicians, and internal departments. You'll be responsible for scheduling service and installation jobs, managing logistics, and ensuring a smooth end-to-end process.

Key responsibilities will include:

• Book and schedule service and installation jobs
• Assign jobs to technicians based on their location and availability
• Call customers to confirm bookings and job details
• Update job schedules when changes or urgent requests come in
• Keep records and job information up to date in the system
• Stay in touch with technicians throughout the day to track progress
• Follow up on any incomplete jobs or missing parts
• Help finalise jobs so they're ready for invoicing
• Work closely with the operations, warehouse, and customer service teams
• Make sure customers are kept informed and happy with the service

What we require

• Strong administrative and organisational skills
• You enjoy problem-solving and juggling competing priorities
• You thrive in a collaborative, customer-centric environment
• Excellent communication skills - written and verbal
• Confident dealing with customers and resolving issues professionally
• Intermediate MS Office skills and experience using job management or scheduling systems.

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.