Join a community that shares your passion for care, excellence and create joy in Aged Care

Position: Service Manager - Tabeel Residential Aged CareLocation: Laidley, QueenslandEmployment Type: Permanent Full-Time (Monday to Friday)

Are you an experienced Aged Care Service Manager who’s passionate about delivering a truly personal and high-quality experience for every resident? This could be your next opportunity. We’re looking for a leader who sees beyond the paperwork—someone who can inspire operational excellence and create a thriving, resident-focused community.

This is your opportunity to lead with purpose and make a lasting impact on the future of aged care with the resident at the heart.

About the Role:

As Service Manager, you will be responsible for the overall leadership, care delivery, operational performance and culture of the 85 bed residential aged care service. You will work closely with your Regional Manager and onsite team to ensure residents receive high-quality, person-centred care in line with Lutheran Services Model of Care and Service.

You will lead a multidisciplinary team across nursing, care, allied health, support services, volunteers and external health providers, ensuring strong clinical governance, workforce engagement, compliance, occupancy and financial performance.

This is a hands-on leadership role suited to someone who enjoys building strong relationships with residents, families, staff and the local community.

You’ll lead day-to-day operations of the residential aged care service, ensuring high-quality, evidence-based, person-centred care. Reporting to the Regional Manager, you’ll:

Provide visible and supportive leadership across the service.
Ensure high standards of residential care, lifestyle programs and customer service.
Oversee clinical indicators, quality outcomes, accreditation standards and continuous improvement.
Lead workforce planning, team culture, performance and engagement.
Manage operational and financial performance targets.
Build strong relationships with residents, families, staff, stakeholders and the local community.
Support occupancy, service reputation and community connection.
Promote a culture of safety, transparency, ethical leadership and continuous improvement.

About You:

You’re passionate about leading change and creating opportunities that elevate the experience for every resident. With a strong leadership approach, you inspire and support your team to achieve excellence. Guided by our values of kindness, integrity, empowerment, and innovation, you bring:

Tertiary qualifications in business, nursing, clinical governance or similar.

High-level critical thinking, problem-solving, and leadership skills
Strong knowledge of Aged Care Quality Standards and compliance requirements
Experience in quality processes, accreditation, and continuous improvement
Commercially minded with experience managing budgets and operations

If you’re passionate about driving improvement and believe residential aged care can reach new heights—we’d love to have you on our team.

About Us:

Lutheran Services is one of Queensland’s longest-established not-for-profit aged care and community services providers. As we celebrate 90 years of service in 2025, Our residential aged care services span 12 homes across Queensland, each committed to delivering excellence in care that upholds dignity, wellbeing, and choice.

Our ambitious 5-Year Strategic Growth Plan is reshaping our future from the ground up. With bold targets, visionary leadership, and a relentless drive for impact, we’re scaling up in ways that will redefine what excellence looks like across the sector.

We are now ready to grow these services across our portfolio with a goal to double the number of people we serve in the next 5 years.

Why You’ll Love Working With Us:

Be a catalyst for change: Drive innovation and excellence in aged care within an organisation that’s boldly expanding with a future-focused strategy.
Boost your take-home pay: Enjoy salary packaging benefits of up to $15,990 tax-free, giving you more flexibility and financial freedom.
Perks that go beyond the office: Access exclusive discounts on health insurance, travel, gym memberships, tech, appliances, and more.
Grow with us: Tap into learning and professional development opportunities designed to help you stretch, thrive, and shape your career path.
Join a Legacy of Care: Be part of a values-led organisation with a proud 90-year history and a rock-solid foundation—where tradition meets transformation.

To Apply:

Applications may be reviewed as they come in, so apply now with your resume and cover letter.

For a copy of the position description please click here.

Don’t miss the opportunity to become a key leader in our Lutheran Services family and make a lasting impact in aged care.