Customer Service Officer

Are you passionate about helping people and creating exceptional customer experiences?

As a Customer Service Officer, you'll play a vital role in connecting our community with Council services, providing responsive, professional and friendly support. Guided by our PRIDE values—Passion, Respect, Innovation, Dedication and Excellence—you'll help create positive experiences for customers across all engagement channels.

YOUR WORKING ENVIRONMENT (for eligible employees)

• A weekly salary between $1,249.50 – $1,406.20 dependent upon skills and experience, plus 12% superannuation
• Work a 9-day fortnight, based on a 35-hour working week
• Flexible and hybrid working arrangements under Council’s Flex First Procedure including access to an individualised hour agreement
• Access to 3 weeks sick leave per year, cumulative where unused
• Access to long service leave after 5 years of employment
• Salary packaging options available including novated leasing
• Generous paid parental leave arrangements for both parents
• Generous reward and recognition programs and initiatives

YOUR CAREER

• A supportive environment to assist you to reach your career goals
• Access to ongoing professional development and individual development plans
• Ongoing training and support through Council’s cultural development program
• Continuing Professional Development support for accredited professionals
• Mentoring and coaching programs
• Opportunities for secondments and higher-grade duties arrangements
• Access to e-learning platforms

YOUR WELLBEING

• A suite of health and wellbeing programs offered each year
• Free vaccinations and health checks
• A supportive and inclusive workplace and culture where your opinion is valued
• A range of mentally healthy workplace initiatives and support from mental health champions
• Staff fitness initiatives
• Access to a confidential counselling service for you and your family

The contact officer for this position is Toni Shawyer, Customer Service Supervisor on (02) 4823 4***.

Applications close Thursday, 18th June 2026 at 5:00pm.

This position is subject to relevant pre-employment checks and all applicants must have the right to live and work in Australia.

Council is an Equal Employment Opportunity and Child Safe Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQA+ and those from culturally and linguistically diverse backgrounds.