Customer Service Officer

Are you an organised, customer-focused professional who thrives in a fast-paced environment?

We're seeking a Customer Service Officer to join a busy and well-established automotive Bodyshop. This is an exciting opportunity to become the face of the business, playing a key role in delivering an exceptional customer experience while supporting the day-to-day operations of a high-performing repair centre.

If you enjoy building relationships, keeping things organised, and being part of a collaborative team, we'd love to hear from you.

What's on Offer?

• Stable, full-time position with a respected industry leader
• Supportive and team-focused work environment
• Varied role with customer interaction and administration responsibilities
• Opportunity to develop your career within the automotive industry
• Monday to Friday role with no regular weekend work

About the Role

As the first point of contact for customers, you'll manage reception operations, coordinate bookings, support repair workflows, and ensure every customer receives a professional and positive experience from vehicle drop-off through to collection.

Your responsibilities will include:

• Welcoming customers and creating job files
• Managing repair bookings and workshop schedules
• Coordinating hire vehicles and customer transport
• Liaising with customers, insurers, suppliers, and internal teams
• Providing repair progress updates and managing customer enquiries
• Processing documentation and maintaining accurate records
• Supporting estimators, production staff, and management teams
• Managing incoming calls and reception duties
• Maintaining a professional reception and customer waiting area
• Assisting with general administration and office support

About You

To be successful in this role, you will have:

• Previous experience in customer service, reception, or administration
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• A professional and friendly approach to customer interactions
• Confidence using computer systems and Microsoft Office
• Ability to multitask and work effectively in a busy environment
• A proactive attitude and strong problem-solving skills
• Current and valid driver's licence

Experience within the automotive, collision repair, dealership, or insurance industries will be highly regarded, as will experience using iBodyshop software.

Working Hours

Monday to Friday
7:30am - 4:00pm

Additional hours may occasionally be required to support operational requirements.

Apply Now

If you're passionate about customer service and enjoy being part of a professional, supportive team, we'd love to hear from you.

Submit your application today and take the next step in your career.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.