ICT Service Desk

Role:Service Desk (IT Customer Support L1–L2
Permanent with a Global Staffing Organisation
Brisabane Based
Eligibility: Australian Citizens & Permanent Residents

About the role
Join a global organisation with an exciting IT roadmap and support end-users across Australia as part of the IT Service Desk team. In this permanent, full-time role, you’ll provide Level 1–2 support across hardware, software and connectivity, triage and resolve tickets within SLA, and work closely with specialists on escalations and small digital/infrastructure initiatives. Hybrid working is supported (3 days in the office), with occasional domestic travel.

Required skills

• Experience in IT support / service desk (Level 1–2)
• Strong troubleshooting across hardware, software and network connectivity issues
• Experience supporting Microsoft technologies such as:
  • Windows Server
  • Microsoft 365
  • Windows 11
  • Active Directory
  • Exchange
  • Cloud technologies
• Ability to triage, prioritise and manage multiple tickets in a fast-paced environment while meeting SLAs
• Clear written and verbal communication; able to provide regular updates and manage expectations
• Team-focused, patient, professional, and empathetic when supporting internal users
• Willingness to provide remote onsite support (including occasional travel)

• Career Growth
• Discounted Health Insurance
• Salary Sacrifice
• Novated Leasing
• Quartely and Annual Rewards & Perks
• EAP

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.