Customer Service Officer

Morgan Consulting is partnering with a well-established and growing organisation within the supply chain and distribution space to recruit a Customer Service & Operations Officer.

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working across customer service, logistics and operations. The role plays a key part in ensuring a smooth order-to-cash process and delivering a high level of service to customers.

The Role
You will be the primary point of contact for customers across all operational functions including orders, deliveries and invoicing. This position requires a high level of accuracy, attention to detail and a “first time right” approach to ensure customer satisfaction and efficiency.
You will also work closely with internal teams and third-party logistics providers (3PL) to ensure seamless order fulfilment and inventory control.

Key Responsibilities

• Manage end-to-end order processing (order to cash)
• Respond to and manage customer enquiries across orders, deliveries and invoicing
• Liaise closely with 3PL providers to ensure timely and accurate order fulfilment
• Troubleshoot and resolve operational and logistics issues
• Arrange returns, credit and debit notes
• Perform cost entry and reconcile 3PL invoices
• Support inventory management and stock reconciliation
• Provide support to sales, supply chain and finance teams
• Identify and suggest process improvements

About You

• Minimum 3 years’ experience in customer service or order fulfilment
• Strong attention to detail and high level of accuracy
• Process-driven with strong problem-solving skills
• Confident working with ERP systems and Excel
• Strong communication skills and ability to liaise with multiple stakeholders
• Proactive, organised and able to manage competing priorities
• Experience working with logistics or 3PL providers is highly regarded

Why Apply?

• Work within a collaborative and supportive team
• Exposure across operations, logistics and customer service
• Opportunity to grow within a stable and well-established business
• Fast-paced role with variety and responsibility

If you are looking for a role where you can take ownership, build relationships and be part of a high-performing team, this is a great opportunity to consider.

For a confidential discussion, please reach out to Sarah Wilkinson at Morgan Consulting.