Business Unit Manager

About Us

GEODIS is one of the world's largest freight management and supply chain organisations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and air & ocean hubs in over 67 countries.

At GEODIS, Our Purpose is serving people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are currently seeking a Business Unit Manager to join our team in Sydney.  

The Business Unit Manager is responsible for overseeing the end-to-end service for all customers within the Business Unit. This involves order progression, overseas office and agent follow up, routing, procurement (branch accounts), cost and sell tariff maintenance (including regular and timely reviews) and customer engagement in conjunction with the Business Unit Manager through reporting, KPI oversight, QBR’s and regular service calls.

Your purpose:

• Be the heart of your Team, leading team members and delivering customer satisfaction

• Ensure efficient flow of custom clearance transactions through the business unit in line with company policy on processing times and procedures

• Identifying areas for improvement and proposing new solutions

• Provide guidance, motivation and support to all staff within the business unit

• Induction & training of new staff within the business unit

• Customer Implementation for Business Unit

• Dispute and issues resolution relating to service

• Establish a client visitation program for all business unit accounts

• Demonstrate strong awareness and understanding of financial management and cost controls for clients under supervision

• Ensure that all jobs are invoiced out (disbursement and final) in a timely manner

• Manage department productivity

You'll bring:

• Knowledge of freight forwarding and accountancy practices a distinct advantage

• Leadership successes with a minimum of 5 years’ experience

• Customer services and commercial exposure such as quoting and rate negotiation

• Lean Processes

• Experience with CargoWise preferred

 We'll provide:

• Flexible Work/Hybrid Arrangements

• Employee Bonus Schemes

• Service Awards

• Lifestyle discount and Benefits

• Be a part of a reputable global organisation

• Professional development with long term career opportunities

• Supportive and collaborative team environment

• Plus much more

 At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.