Account Director

We are calling for Expressions of Interest from experienced Account Directors for a potential new account in NSW on behalf of an outsourced FM provider.
 
You will lead the delivery of integrated Facilities Maintenance services across a diverse, geographically dispersed property portfolio. This is a pivotal leadership role overseeing high-volume, transactional maintenance environments, where operational excellence, financial control, and client satisfaction are paramount.
 
This opportunity suits a proven FM leader who thrives in complexity—someone who can balance strategic oversight with hands-on operational leadership across multiple asset classes.
 
The Role
 
As Account Director, you will take full ownership of a new facilities management contract, delivering maintenance services and minor works, ensuring seamless service delivery across a large portfolio. Key areas will include stakeholder engagement, operational delivery, financial and contractual management, compliance and human resources.
 
You will act as the key client interface, leading a multidisciplinary team, strengthening relationships, identifying growth opportunities, and ensuring contractual KPIs and SLAs are consistently exceeded.
 
Your Key Responsibilities:
 

• Lead and optimise delivery across a highly transactional maintenance model with a focus on high-volume reactive and planned maintenance
• Manage complex supply chains and contractor networks across a diverse property portfolio across multiple locations
• Drive financial performance, margin improvement, and cost efficiencies
• Champion a strong WHS culture, ensuring compliance and continuous improvement
• Develop and mentor a high-performing leadership team
• Provide strategic insight to clients, identifying innovation and value-add opportunities
• Ensure robust governance, reporting, and operational transparency

 
About You:
 
You will be an executive FM professional with a track record of managing large-scale, multi-site portfolios ideally in housing, aged care or defence:
 

• Extensive experience in Facilities Management or Property Services at a senior level
• Proven success in managing high-volume maintenance operations
• Strong commercial acumen with full P&L ownership experience
• Deep understanding of WHS, compliance, and risk frameworks
• Exceptional stakeholder management and client engagement skills
• A leadership style that inspires, develops, and drives accountability

 
Why This Role?
 

• This is an exciting potential new opportunity to lead a complex, high-profile FM portfolio with a growing provider
• You will be operating at a strategic level with real influence over outcomes
• Join a business that values performance, innovation, and leadership
• A highly competitive executive package aligned to impact will be on offer.

 
If you're ready to take ownership of a demanding role and deliver excellence at scale, we'd like to hear from you.