Workshop Administration Coordinator

Workshop Administration Coordinator

 Park Ridge, QLD 4125
 Full-Time | Immediate Start | Monday to Friday (7:00am – 4:00pm)

About Us

Harvey's Mechanical and Welding is a busy and growing workshop providing quality mechanical and welding services to our customers. We are looking for a friendly, organised, and proactive Workshop Service Advisor & Administrator to become the key link between our customers, mechanics, and day-to-day workshop operations.

This is a varied role that combines customer service, workshop coordination, administration, and service advising. You'll be the first point of contact for customers while helping ensure the workshop runs efficiently and professionally.

Key Responsibilities

• Welcome customers and manage front-of-house enquiries

• Answer phone calls, emails, and customer enquiries professionally

• Schedule bookings and coordinate workshop jobs

• Prepare estimates and quotes

• Keep customers updated on vehicle repairs and maintenance work

• Order parts through supplier portals and systems

• Coordinate communication between customers and mechanics

• Manage invoices, payments, and workshop records

• Maintain accurate customer and job information

• Perform data entry, filing, and general administrative duties

• Ensure the reception and office areas remain organised and professional

• Support the day-to-day operations of the workshop

Systems & Software

You will be required to confidently use or learn:

• Outlook

• Workshop Management Software

• Burson Parts

• Repco Parts

• 3CX Phone System

• Shopify

• Microsoft Office applications

About You

We're looking for someone who is:

• Friendly, professional, and customer-focused

• Highly organised with strong attention to detail

• Able to multitask and prioritise in a busy workshop environment

• Confident communicating with customers, mechanics, and suppliers

• Reliable, motivated, and able to work independently

• Comfortable learning new systems and technology

• Proactive and willing to take initiative

Skills & Experience

Essential:

• Previous administration, reception, or customer service experience

• Strong verbal and written communication skills

• Excellent computer skills and experience using Outlook

• Ability to manage multiple tasks and deadlines

• Strong organisational and problem-solving skills

Highly Regarded:

• Experience in an automotive, mechanical, transport, or trade-based environment

• Previous Service Advisor experience

• Knowledge of workshop management software

• Light Vehicle Mechanical qualification

• TMR/ICO licence

• Parts interpreting experience

What We Offer

• Competitive salary based on experience

• Stable, long-term opportunity with a growing business

• Supportive and friendly team environment

• Ongoing training and development

• Monday to Friday role – enjoy your weekends

• Opportunity to build a long-term career within the automotive industry