Participant Support Officer (Administration) - APS3

Our client is a large values‑focused Federal Government Agency supporting participants through local office services and administrative support functions.

They are seeking APS3 Participant Support Officers to provide front‑of‑house and operational support, manage participant enquiries, and complete accurate admin tasks across office and business systems.

Location: (VIC only): Broadmeadows

Rate: APS3 - $37.36 hourly + Super

Hours: Full time Mon‑Fri (7.5hr days)

Contract Duration: Labour hire contract - initial term until 31st December 2026 with extensions likely

Eligibility: Australian Citizenship (MANDATORY - as this is a Federal Government role, non‑citizens will not be considered)

This is a public‑facing role involving communication with internal and external stakeholders and providing straightforward advice. You'll support participant experience by managing and resolving matters, coordinating appointments, and ensuring accurate data entry and mailbox management to keep services running smoothly.

• Manage and resolve participant matters by actioning planning tasks in line with relevant legislation
• Provide front‑of‑house support (counter/reception) including assisting participant enquiries and online/self‑help support
• Resolve customer enquiries, provide information, and refer customers to appropriate services
• Manage shared inboxes/mailboxes, appointments and telephone enquiries
• Coordinate appointments and ensure office facilities are accessible for participants
• Complete data entry and follow‑up actions; record complaints/feedback in business systems

• Strong admin and customer service skills with the ability to prioritise tasks and meet deadlines
• Clear written and verbal communication and problem‑solving ability
• Attention to detail, adaptability, and confidence handling sensitive information appropriately
• Experience in disability or allied health sectors strongly preferred.