Administration Officer

Your new role:

As an Administration Officer within Specialist Outpatients, you will play a vital role in supporting patients, visitors and clinical teams by delivering efficient, accurate and customer-focused administrative services across a fast-paced healthcare environment, including:

• Providing high-level administrative support, records management and data entry services.
• Managing patient appointments, waitlists, bookings, cancellations and rescheduling activities.
• Supporting referral processing and patient flow through specialist outpatient clinics.
• Maintaining accurate patient records and demographic information across multiple information systems.
• Assisting with Medicare billing and administrative functions within the department.
• Communicating effectively with patients, visitors and multidisciplinary teams.
• Working across multiple clinic locations as required while maintaining a high standard of customer service.
• Contributing to quality, compliance and records management processes.

About you:

You are a proactive and organised administration professional who thrives in a busy healthcare environment and is committed to delivering outstanding service, with:

• Demonstrated experience in administrative and office support functions.
• Strong communication and customer service skills with a compassionate and professional approach.
• Excellent organisational skills and the ability to manage competing priorities.
• Advanced computer skills, including Microsoft Office applications.
• Experience using healthcare information systems such as HBCIS, SRWS, ieMR, PowerChart and ESM (highly regarded).
• The ability to work autonomously, show initiative and adapt to changing demands.
• A strong focus on accuracy, confidentiality and quality outcomes.
• Knowledge of medical terminology and Specialist Outpatient services (desirable).

Check out our quick tips and application essentials!

What we can offer you:

• Access to diverse learning, development and training opportunities.
• Flexible work practices that support work-life balance where operationally appropriate.
• The opportunity to make a meaningful difference to patient experiences and healthcare outcomes every day.
• A workplace culture built on integrity, compassion, accountability, respect, engagement and excellence.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital:

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.